Caliber - Austin - Airport Blvd
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I would actively advise people in my network *not* to take their vehicles to this location for repairs.
Repair Quality - 0.5/5.0 -
I took my car in because some sensors needed to be adjusted after hitting a curb. The repair took weeks and weeks, they did a tire realignment that we did not authorize, and as soon as I left the premises, the exact same warning signals flashed on the dashboard. The manager told me he'd reach out with someone to come fix it and I never heard back. I had to take my vehicle to the dealership to get it fixed for an additional $300 and they told me "whatever the collision shop did seems to have made things worse, so we had to completely start from scratch." This was a terrible experience and I want a refund.
Customer Service - 1.5/5.0 -
Manny was nice when I spoke to him but I didn't get the follow up or communication I would expect
Returned Clean
My Experience - 5.0/5.0 -
In the past I've taken my autos to Caliber. I was very impressed with professionalism from all employees and managers. Larry and his team are very informative and stay in communication. Great job with my daughters car. Car was very clean inside. I always recommend CC to friends and family.
Likely to Recommend - 5.0/5.0 -
I have used CC before and always recommend .
Repair Quality - 5.0/5.0 -
Great service and communication. Personal very friendly.
Customer Service - 5.0/5.0 -
Kept communication on parts and time-line.
Returned Clean
My Experience - 5.0/5.0 -
Service was quick and perfect! Larry did a wonderful job communicating with me at all steps. My car has a paint color that is hard to match but they did an excellent job! You can’t tell anything was ever damaged. Thank you Larry and the service team. :)
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was good and I was kept up to date. Thanks for your service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great like new
Customer Service - 5.0/5.0 -
Even with delays on parts they did their best to keep me informed.
My Experience - 0.0/5.0 -
My 5th wheel was left off and laying in the truck bed!
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When a car takes multiple months to fix, you all should give at least weekly updates, even if there isn’t anything new to report. It just puts a customers mind at ease that they aren’t forgotten about. Other than that, Carlos and Larry are both very polite and I felt like they cared as it was a very stressful time for me.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Carlos was great to work with, I appreciated his communication and friendliness. However, the repairs took 6 weeks. When I picked up my vehicle, there were new scratches all over the vehicle. The manager inspected to the vehicle with me and noted the issue, which he said they will take care of at no cost, but will require an additional couple of days in the shop. I can't imagine how all these scratches happened- my vehicle looked like it had been very carelessly treated. There are also two dents that were not repaired (one is on the hood, which Carlos said was replaced, and the other is on a side panel) Also, when picking up the vehicle, the windshield had manufacturers sticker residue left on it. It also had a haze on it which made it hard to see through at night. It wasn't cleaned properly prior to pickup. There was some type of white cleaning chemical sprinkled throughout the interior as well and a stack of chewed sunflower seeds on a floor board.
Customer Service - 5.0/5.0 -
All the staff I interacted with were great, very friendly, communicative. With the issues I had with the scratches, Manuel assured me they would take care of it.
Returned Clean
My Experience - 0.0/5.0 -
Mi auto quedó con detalles en la pintura (residuos y basuritas al momento que lo pintaron) me comunicaré con el seguro de igual forma en la oficina de Airport le informe al sr manuel
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I am satisfied with the repairs however my back windshield wiper was not properly installed. It is on the left hand side but should be on right, making it rotate downward.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the updates throughout the repair process. Carlos was very professional in communication and explaining each step. Loved how they also cleaned my car too!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you for the work you’ve done to my Chevy Malibu. Great work!