Caliber - Austin - Wells Branch
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, customer service and feedback from the repair specialist concerning the repair was awesome! I will refer Caliber Collision to my friends and colleagues.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very thankful for the people who help there at Caliber Collision. Very perfesional n kind. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with your service and work. Thank you!!
Customer Service - 5.0/5.0 -
Very pleased with your service and work. Thank you again.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Horrible expirience, TWICE. Both time I used this location my car was left dirty and with broken parts, bandanas and trash left all in my back seat. My seat belt was some how tighten so tight around my back seat my leather was damaged and they said they would replace the seat belt. Instead they cut my Seat belt and left it torn and this is the seat belt I use to fasten my sons car seat in. I explained my dissatisfaction and I was given excuses and run around. My car took and extra 3 weeks to finish and they said it needed to be cleaned and detailed- another reason for delay and when I picked my car up it was gross. My muffler was pressed against my car creating a shaking sound and my air also won’t flow if I change it above 74 degrees and I was told if I drove it more it will lessen. Horrible customer service and job! I will never use a caliber collision again I’ve never had this using service king in south Austin. I’ve notified my insurance and they will no longer be sending business there either and they insisted on taking my deductible BEFORE showing me my car. Also they said my battery died and that took an extra week and a half to get a lock smith out- yet my paint was scratched where it looks like they tried to pry the door open. NOT TO MENTION they left other customers work papers in my car with customer information that’s should be private but they left tape on my doors and a sticker on my windshield. My car was not handled properly at all! If I could rate 0 I would. My boyfriend had to call and find a part that they couldn’t even find themself. Or else my Car would probably be sitting there collecting dust.
Customer Service - 1.0/5.0 -
They seemed nice but it didn’t seem like they cared about my situation or complaints at all And just wanted their deductible and me to leave
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 4.5/5.0 -
Customer service has been very responsive and accommodating so far but not satisfied with the completed product of my vehicle since I’ve had issues since the car was picked up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was supposed to get a call back for a missing trim piece on my car. Since it was getting delayed, I took the car and never received a call back. Store manager has no clue and the advisor working on my file is no longer working with them.
Customer Service - 0.5/5.0 -
Made me circle around a lot and still missing a trim piece, slightly misaligned bumper
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Gaps between the hood and the grill front are uneven but I don't really know if technically it could be done better.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were great. Delays were not their fault and I was always kept informed.
Repair Quality - 5.0/5.0 -
So far, so good. The exterior work was a stood as the original
Customer Service - 5.0/5.0 -
Samson always kept me informed and had to make some difficult phone calls due to the delay of parts needed. Always professional and thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair was completed before estimated time and I was keep up to date as things progressed. Phone calls were answered promptly and courteously.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This location was absolutely AMAZING! Highly recommend to friends and family in the area!
Repair Quality - 5.0/5.0 -
My car wasn't beeping while locking (not part of the damage that needed repairs) and they fixed the pressure point on my car to beep. It was kind of them to fix it when they didn't have to.
Customer Service - 5.0/5.0 -
All of the staff members I interacted with went above ad beyond. Not only were they kind, but they answered all of my questions.