Caliber - Baker Ranch

4.7 (1,778reviews)
94%
26100 Dimension Dr,  Lake Forest,  CA  92630

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,778)

Likely to Recommend

Very unprofessional.

Repair Quality

The estimator was very unprofessional and did not know how to do his job let a lone customer service.

Customer Service

The estimator was horrible. The manager was a lot better to deal with.

Likely to Recommend

Repair Quality

Amazing service, the guy handling our case was William Marin. He was very responsive and kept me updated, he was the only dealing with insurance and Doug all the chasing around. 10/10 customer service

Customer Service

Returned Clean

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Returned Clean

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Poor quality, for customer service, penny pinching type of business even for repeat customers.

Repair Quality

Technician clear coated scratches on the other side of the bumper making them more visible. Adjuster said they would paint over scratches.

Customer Service

We were lied to and not taken care of.

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Seemless Service and good customer support

Customer Service

Amazing

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Customer Service

My Experience

William at Caliber Collision is excellent, professional, polite and hard working. He keeps us in the loop and gets the job done. Thank you very much!

Likely to Recommend

I would never recommend Caliber based on my experience. Lack of transparency, lack of communication, and not fixing my car to the expected standard unless I paid more. Really shady business and lack of professionalism.

Repair Quality

I decided to repair some damage not related to the accident. I was quoted $1657. Evan called my wife and said they had raised the price by $200 and didn’t provide any options. I had to call Evan to let him know that is not what we agreed upon for him to go back to the original price. Upon pickup the rear bumper was not even attached correctly and Evan did not offer any solutions. He seemed reluctant to help and just wanted me to move on at that point. I paid for a repair that was not properly done.

Customer Service

Front desk was kind and helpful. Evan was not transparent and didn’t help when I pointed out the repair was not performed correctly.

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Great service. Helped me with my rental. I got my car back, as good as new, within a week. Staff was very nice.

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Easy to connect with staffs. Excellent service

Customer Service

Kind staffs

Returned Clean

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Car looks like new and fast repair!

Customer Service

Friendly front office staff, friendly and knowledgeable advisor

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Repair was done speedily and very satisfactorily.

Customer Service

Courteous and professional

Returned Clean

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