Caliber - Bear

4.9 (6,966reviews)
98%
731 Rue Madora,  Bear,  DE  19701

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (6,966)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with customers appreciating daily text updates and prompt responses to inquiries throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also expressed delight at receiving complimentary interior and exterior cleaning. A few customers noted isolated concerns around repair completeness and communication gaps, reflecting their desire for the same high standards to be consistently maintained across all visits.
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"... when the repair was done was seamless no issues. They did an excellent job repairing the damage. You cannot even tell where the damage was on the ..." Read more
"... customer service. I appreciate the text updates, and each time they finished the job sooner than anticipated. When I picked up my car, it looked cleaner than ..." Read more
"... appreciated getting daily updates on my cars progress. My car looks like new, and the paintwork is flawless. I couldnt be happier with the service." Read more
"... cared about making sure everything was done right. My vehicle was returned looking fantastic, and the repair process was seamless. I truly appreciate the attention ..." Read more
"Was estimated to be done on Friday, received my car back ready to go 4 days early."
"... appointment for repair, convenient rental process, and excellent repair work finished 3 days earlier than initially estimated.. Thank you!" Read more
"I wasnt expecting to get my car in less than a week, so I was very excited that it only took 3 days. I ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Dylan and staff sent me updates on the status of my repair from start to finish. It was very much appreciated and I will recommend your facility to anybody needing collision repairs.

Likely to Recommend

They are professional

Repair Quality

Work was done timely as they told Except couple scratches on my car and on new part they replaced

Customer Service

Satisfied

Returned Clean

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Repair Quality

Customer Service

My Experience

Amazing work and surprisingly fast! Thank you! Felt like a new car when I got in it 😂

My Experience

The staff at the location were great, very helpful and car was completed in the stated time frame.

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Repair Quality

Customer Service

My Experience

From beginning to pick up it was definitely a 10 experience. My car looks brand new. Will definitely recommend to anyone needing car repair

Likely to Recommend

Definitely

Repair Quality

Customer Service

My Experience

Excellent customer service. Everyone was friendly. They got my car taken care of in no time and did an excellent job. Would absolutely recommend their services and use them again!

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Repair Quality

Customer Service

My Experience

The entire staff was extremely professional, thorough timely and kept me informed, not used to this type of experience.It was truly appreciated.

Likely to Recommend

Repair Quality

Entire staff was great from the receptionist to the service manager to the technician.

Customer Service

Okay, everyb ody was very professional.Timely kept me informed and friendly.We'll use the bare delaware location again.Usually use the middletown location.

My Experience

Darren was great assessing my needs for the repairs I needed done. The work caliber does is exceptional and I will continue to use Caliber for any cosmetic repairs needed for all of my vehicles.

Likely to Recommend

They always did a great job with my vehicles

Repair Quality

Great job. Looks amazing. Thank You

Customer Service

Very professional and knowledgeable

Returned Clean

My Experience

From the beginning the staff greeted me with kindness and respect. They were very knowledgeable on the process and assisted me through it seamlessly, as this was my first time. IMMACULATE WORK! The staff was in constant communication with me and even returned my rental car on my behalf! 10/10 experience! Thank you!

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Repair Quality

Everything was beyond satisfactory, from the staff to the work to be completed.

Customer Service

My Experience

Unfortunately my second time needing their services. Both times they have done an exceptional job.

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Customer Service

Returned Clean

Likely to Recommend

Of course

Repair Quality

Thank you so much they did a wonderful job

Customer Service

Returned Clean

My Experience

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Customer Service

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Repair Quality

My experience was outstanding from start to finish. The customer service was excellent from the moment my car was dropped off until the day I picked it up. Barry, who I believe worked on my vehicle, was amazing. From the time he received my car, he kept me informed by calling with updates about the damage, the repairs that were needed, and the services being performed. His communication and professionalism gave me complete confidence throughout the process. When it was time to pick up my car, everything was fast and easy. The customer service representative was friendly and efficient, and when Barry brought my car to me, he took the time to explain the work that had been done and answer my questions. The biggest surprise was when I got inside my car. The entire interior had been cleaned, and stains that I had never been able to remove from my floor mats were completely gone. They honestly looked brand new! I couldn’t believe the extra care they put into my vehicle. Not only was the customer service outstanding, but the quality of the body shop’s work was exceptional. My car looked amazing inside and out, and I had it back within a week. Barry is truly amazing, and I would highly recommend both him and this body shop to anyone looking for quality repairs and outstanding customer service. Overall, it was a fantastic experience!

Customer Service

Returned Clean

My Experience

I appreciated being kept in touch with the progress of the work. Daniel was very cordial and professional.

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Customer Service

I was impressed with the professionalism and the courtesy shown to me.

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My Experience

Very professional and friendly. Kept me informed and did a great job

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Repair Quality

Customer Service

Work was done very well. I was kept informed throughout. Staff was friendly and professional.

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Repair Quality

Customer Service

Returned Clean