Caliber - Bellevue

4.7 (4,375reviews)
93%
13419 NE 20th St,  Bellevue,  WA  98005
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,375)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and meeting or exceeding expectations. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of the estimated date. The professionalism, friendliness, and helpfulness of the entire staff received widespread appreciation. Customers also valued the seamless coordination with rental car services and the added touch of vehicles being cleaned inside and out upon return. A few customers noted areas for improvement directly from their feedback, including more accurate completion date estimates, clearer communication during delays, and ensuring all repair items are thoroughly verified before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... actually better than my insurance claims adjuster, and they kept me informed every step of the way. They went above any beyond with the little details, ..." Read more
"The customer service was fantastic! Everyone was friendly, professional, and helpful."
"... in detail and answered all of my questions. They completed the repair in as quickly as possible so that I was without my car for the shortest time ..." Read more
"Caliber did a great job! My car looked brand new after the bumper repair. The team went above and beyond. Would use again ..." Read more
"Great customer service and a job well done. Drop off and pick up were easy and stress free. I had no idea the inside of the car would get a ..." Read more
"Excellent communication and customer service. Finished repairs wells ahead of time and let me know immediately. Thank you!"
"... The car was cleaned up and someone found my phone! The car was finished 2 weeks earlier than anticipated. I sincerely hope I never need collision repair again ..." Read more
"The team did an excellent job in a timely manner. I wasnt expecting the vehicle to be done so soon but everyone did a fantastic job on the repairs. ..." Read more
"Even though it was drivable. It took more that three weeks. They should have schedule a time to repair rather than keeping for ..." Read more
"Very quick repair. Complete repair work for only 4 days. Return a well-condition, looks like brand new car to me. Really ..." Read more
"... advice on it. From there the live portal works great. Constantly and consistently getting updated and not needing to call in or jump on the phone. ..." Read more
"... The staff were very professional and courteous, and they kept me well informed about the progress of the repaired while my car was in the shop. Aside ..." Read more
"Communications were excellent, providing updates on the car's readiness. In-person service is professional ..." Read more
"Friendly but poor levels of communicating updates"
"... my car weeks long than originally said, and were not very communicative about the delays. Keeping it weeks longer meant I had to pay an extra ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great experience overall. The team was knowledgeable, professional, and very friendly throughout the entire process. Communication was clear, the repair was handled smoothly, and I was very happy with the quality of the work. I really appreciated the excellent service and would definitely recommend Caliber Collision.

My Experience

My Experience

Bruce was a great contact very personal and helpful with communication the whole way

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I truthfully would recommend and I have an Audi Q5 outside of the truck repair I am going to have an estimate given to me. Body work is one item which quality of the repairs shows after time passes. This is the reason I waited to give feedback. Whoever actually did the work did it well and over a few months it looks as good as when I picked the truck up brand new from the GMC dealer late in 2025. I really appreciate the person/people who actually did the physical work.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff at caliber was amazing and the quality was great

My Experience

Likely to Recommend

will recommend to friend

Repair Quality

Exceptional service from start to finish! The team was professional, kept me informed every step of the way, and delivered flawless quality. Highly recommend!

Customer Service

Very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did an excellent job in a timely manner. I wasn’t expecting the vehicle to be done so soon but everyone did a fantastic job on the repairs. All of my expectations have been met and I would definitely recommend this place to friends and family.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were polite, communicative, and did quick, good work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completed my repairs very quickly and everyone was super friendly and informative! Repairs were done with great attention to detail and overall my car looks great!

Likely to Recommend

Repair Quality

Very satisfied! Super quick to repair and everything looks brand new! Thank you!

Customer Service

Everyone I spoke to was super friendly in person and on calls/texts

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

He’s amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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