Caliber - Bellevue
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repair took a full month when estimate was two weeks. Refurbished headlights were targeted for use and ended up not being compatible with vehicle. Headlights were reordered from dealership but ended up needing to have the vehicle sent to the dealership for programming. This took more time than should have been required - this should have been know and planned for. Inspection of vehicle after pickup shows reasonable quality, but gaps and alignment of hood to body is not uniform, it's close enough that I wont do anything further about it, but it in not as original. I went with Caliber based on insurance recommendation, I am not likely to use Caliber again in the future, nor will I recommend Caliber.
Likely to Recommend - 4.5/5.0 -
Can I be reimbursed for the $500 please
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had to pay the $500 and I'm expecting to be remimbresd.
Returned Clean
My Experience - 0.0/5.0 -
As per December 26th Caliber Collision Bellevue confirmed the the car is ready and checked. But there was a gap between the body of the car and a bumper (left side); a headlight partially covered with glue,part of plastic cheaped when your worker touched it (right side). When we sent the car to the shop there were no issues with the headlight; no license plate attached to the car. We waited another week. Meanwhile we were told by Robert they'd ordered a new bumper cover. January 3rd. We got a call about the car readiness. We are busy people so I asked if our plate licence had been attached,we can't wait. When we arrived the only problem they'd fixed was a headlight. As for a gap issue Dan said they haven't found a bumper (we were told it's arriving earlier?!?). And then they brought a car back to garage and fixed everything right away. Dan said they have 90 cars waiting to be fixed. But the insurance paid off everything why should I wait for the prepaid issues to be fixed? The quality controllers don't do their work at all! They charged $80 for quality control and both times nothing was done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dion Spina, the person who managed by repair, did a fantastic job.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very good service and communication. I was very pleased with the repairs on my car. A special thank you to Rob who was always courteous and made sure the job was done right. Thank you, Shellie Shulkin
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Every thing is perfects except the left side mirror won't adjust
Customer Service - 3.5/5.0 -
Every thing is perfects except the left side mirror won't adjust
My Experience - 0.0/5.0 -
The first time I used your company it was under the name Abra. I had you fix my Honda Element and was totally impressed with every single step through the process. I was completely happy when I got my car back. So when this incident happened I knew exactly what I was going to do and that was to ask Allstate to use you all. Didn't know you had a new name at the time. Anyway I did request your company. This time was a different experience. It wasn't necessarily bad nothing extreme happened pretty much the opposite. It didn't really feel as though I was working with people it felt like I was on a conveyor belt. I felt no personality with they company or anybody in it. What I felt was that there automated system works really well and shoot you out emails a lot, however the emails don't really say anything as in your car is in this process and we project it will be complete on this particular day. None of that. It was like reading something a president might speak. A lot of words and nothing being said. My only real complaint is I was told it would be 3 to 7 days I believe it was 17 or 18 days. They computer contradicted itself one time. It told me December 24th one day the next day it told me December 18th. It ended up being December 26th. So that's it nothing really the spectacular one way or the other just annoying emails. The job was done fine it looks fine and that's fine.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept us well informed and got the work done in a timely fashion.
My Experience - 5.0/5.0 -
Caliber Collision do the reasonable estimate which helps the customer to make the right call on how to fix the issue. After I came back to do the service, Jason is very professional, give me the comprehensive knowledge on the issue, and possible solutions, and estimate on the process. The handoff between Caliber Collision and Enterprise rental are smoothly. When I am back to pick up my car, it looks perfect. My whole experience is pleasant so far.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Roberta was wonderful. She went above and beyond to help me with my claim.
Returned Clean
My Experience - 5.0/5.0 -
keep customer updated on the repair progress, great service!