Caliber - Bellevue
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dion was helpful, the car looks fantastic, and the works was done quick. I’d recommend Dion / Calliber to anyone.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I received good communication about my repair. The estimate was accurate and the repair restored my car back to original condition. My service advisor was very helpful and the front desk were polite and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got my car back efficiently and looking like there was never any damage! Would definitely recommend to friends/family for repairs.
Likely to Recommend - 0.5/5.0 -
Based on my experience, I would not recommend this shop to anyone, nor will I be returning. I do not wish to experience this again, as I feel none of the staff cared when things went wrong, nor were willing to find solutions. The manager apologized the last time we were there, but it was already at the end of our process and the damage had been done. I am not looking for any refunds, etc. I just hope the Bellevue Caliber branch can take this feedback to improve on their processes, not just for themselves, but for future clients. Please do not contact me to follow up, as I just wish to move forward from this experience.
Repair Quality - 4.0/5.0 -
The mechanics did a great job with the repairs. The car is clean, and shiny, and looks much better than when I dropped it off. However, the entire car's "system" for lack of a better word, had been reset. All the radio stations appeared to be there, but the clock needed to be set again, as well as the lights. We will need to pull out the manual to fix this, but I don't anticipate it will be extremely complicated.
Customer Service - 0.5/5.0 -
Overall communication and customer service was extremely poor. Online booking systems do not work, so I had to call in after not hearing from anyone for two days, only to be dismissed by the receptionist. Estimate appointment went well, but when we came back to drop the car off, which was a scheduled appointment as well, estimator was 30 minutes late due to socializing with manager in the back office. When we finally met with Dan, he had no clue what we were there for, even though the estimate had been done (by him) a couple weeks prior, and our appointment was specifically made to drop off the car. We were also asked to come to the shop to pick up the car on 11/27, only to find it was not actually ready (more details about this in the next comment). Complete waste of time. Upon pick-up, mechanics misplaced keys.
Returned Clean
My Experience - 5.0/5.0 -
Jason at Caliber got my car damage repaired in a very short time and delivered a now perfect car by spending close attention to all details and keeping me in the loop. I would recommend his services to anybody. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Never want to have an accident but always glad you guys are there to help.
My Experience - 5.0/5.0 -
Love it thanks everyone
My Experience - 5.0/5.0 -
Thank you for your honesty and good work with my vehicle!
My Experience - 5.0/5.0 -
My car hasn’t looked this good since I bought it. Sorta glad I got rear ended (minus the Carfax record). Thanks guys!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Unfortunately could not trust the communication.
Returned Clean
My Experience - 5.0/5.0 -
I was amazed at how easy this process was.