Caliber - Bellevue
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Front desk perhaps could be a tad more polished in dealing w customers. Tough start as timing w merger was on going at same time. Daniel at Bellevue location is a rock star. A gem of an employee. I believe he is the assist Mgr.
Returned Clean
My Experience - 5.0/5.0 -
Dion did a great job at keeping me updated throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super service. Deion was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bruce was great and made the process easy.
My Experience - 5.0/5.0 -
Rob, the estimator, is amazing. He coordinated with the insurance company, kept me informed, and encouraged me to call him at any time for a project update. The communications could not have been better. I do not believe the most critical eye could now detect where there was damage. Real artisans worked on the car. My thanks to the "team", including the front office who were so inviting. You have a superb operation and wonderful customer service.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair is done professionally. The front desk and technician are all very friendly and pro. Car rental is easy and smooth, too. Highly recommend.
My Experience - 5.0/5.0 -
Great work.
My Experience - 5.0/5.0 -
Thank you for such a nice job
Likely to Recommend - 5.0/5.0 -
2nd vehicle I have brought to caliber and very pleased with the e patience both times
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber has done previous repairs for us. All repairs including the latest job was worked with Bruce Holeman. . He has provided excellent end-end service and we greatly pleased with his service. We highly recommend Bruce to all future customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Highly satisfied. CALIBER(ABRA) has done previous work for us. Every repair including the most current one was worked through Bruce Coleman. Bruce has always done an outstanding job from doing the estimate, setting up the repairs, keeping us informed of the progress and delivering the car on the promised date. He has given us very helpful suggestions that we acted on that resulted in a good outcome for us. Bruce is honest and straight forward. We have the total confidence that any repair handled by Bruce will result in very satisfied results. All repairs have excellent and Caliber is our go to place.
Likely to Recommend - 0.5/5.0 -
It's been mentioned a few times, but the quality of the repair is not at issue at this time. The missing crate of roadside equipment and how this was handled is solely responsible for this rating. The representatives did little to try to restore trust and faith and ultimately left me feeling like a customer trusting a company to act with integrity is the issue.
Repair Quality - 1.0/5.0 -
The repairs themselves are fine. My crate of roadside emergency equipment was removed and never found. The representative's only response was to say, "Well, we told you to take everything out of the car."
Customer Service - 1.0/5.0 -
Rob was helpful with the repair process and with communicating, unfortunately it was quite clear he was tired. Once it was pointed out that the crate with roadside equipment was missing, Rob did not take ownership of the fact, first by stating "they had no reason to go into the trunk, they shouldn't have." When it was demonstrated they did, Rob's only response was, "Well we did tell you to take everything out." Outstanding approach to blame the customer for trusting the integrity of the company.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Thanks to Bruce for answering all my questions in detail. Rental car was also accommodating
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks to Bruce for answering all my questions in detail
My Experience - 5.0/5.0 -
Quality work, predictable, timely communications...Friendly service