Caliber - Berlin Ct
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people to work with . Everything went the way we planned it. .
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
While it took a lot longer for the parts to come in, I understand this is not in the repair shop’s control. The affected areas look brand new, and even interior of the car was very clean and communication was good and they always responded promptly when I had a question or concern.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Excellent workmanship
Customer Service - 5.0/5.0 -
They talked me through each step and were helpful coordinating the rental car process as well
Returned Clean
My Experience - 5.0/5.0 -
The entire team was amazing, professional and timely with updates. Explained everything from the start and to end, with talented skills in customer service and repair work. WOW! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Five stars. Team was professional, informative, helpful, and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you caliber. You were extremely quick to get us in and inform us of every step. The estimated finish date was feb 28th and we were ready for pick up by the 9th. The team at Caliber made the whole process extremely easy. Highly recommend Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Truly was impressed with the repair of my vehicle.
Customer Service - 5.0/5.0 -
The only minor compliant I had was, expecting my car back in three days and on t fourth day I had to call and ask what was going on and had to told they were waiting on a part. I received my car on the fifth day, I think some one could have called and said to me on Wednesday afternoon on the third day, the car will not be ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with the workmanship,looks great!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.5/5.0 -
The administrator that was responsible for providing paperwork and checking my rental in and out was professional and knowledgeable. The 2nd inspector was not as accommodating.
Likely to Recommend - 0.5/5.0 -
I would never recommend this shop to anyone. The car from the same accident was fixed a week earlier at different shop. I also requested to keep one part when dropping off the car and Caliber said they cut it and throw it away. They also man handled my wife when she asked them to return her phone call about the updated on the completion date. Even though the car was hers and they confirmed her number they called me instead. Very disrespectful.
Repair Quality - 2.0/5.0 -
Even though the work was done OK I was totally disappointed and frustrated with the customer service.
Customer Service - 1.5/5.0 -
The nice lady at the front desk had an excellent customer service and was very knowledgeable. The multiple "project leads" were condescending and did not follow up on anything they promissed.
Returned Clean
My Experience - 5.0/5.0 -
Fast effective and informative