Caliber - Chandler - Arizona Ave
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Frank and team did an outstanding job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
At least the Chandler location I would not recommend
Repair Quality - 0.5/5.0 -
Honestly, I just hope that whoever gets work done here in the future get it done by a person who really takes their time and cares about the customer. He cares about their job and doesn’t just take it as a 9 to 5 so to speak but actually truly cares about the customer and does a good job so that they are satisfied. Unlike me it just wasn’t very appealing to have to go back-and-forth and it’s still not right.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work!
Customer Service - 5.0/5.0 -
Everyone was super easy to work with. Very responsive to any questions I had.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Derrick kept me up to date on the progress of my car and was available to answer any questions. The repairs made my car look back to new. Will recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derrick made my experience easy and worry free. He gave me updates throughout and answered all of my questions. Repairs where great and car looks back to new, will recommend!
Customer Service - 5.0/5.0 -
Derrick made my experience easy and worry free. He gave me updates throughout and answered all of my questions. Repairs where great and car looks back to new, will recommend!
Returned Clean
My Experience - 5.0/5.0 -
Frank did an amazing job with communicating with me along the way of the entire repair process. The job was exceptional.
My Experience - 5.0/5.0 -
This is second time using this shop. We had trouble finding this shop for the second time. Because we had trouble finding this shop. We had a third repair done at the Gilbert Caliber and were extremely unhappy. We hope the Gilbert shop doesn’t reflect poorly on your shop because your shop is great.
Likely to Recommend - 5.0/5.0 -
This shop yes. The shop we used in Gilbert no
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0 -
Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Horrible experience. Never again.
Repair Quality - 0.5/5.0 -
My car sat in your shop for 12 weeks almost 13 weeks. The first 30 days my insurance covered the rental and then after I was told Caliber would cover the remaining time. This was also a hassle of even trying to switch the rental over to caliber. After 30 days I inquired about the status of my vehicle and was told by the service advisor Frank little to no information other than it was in “progress”. I would call in every other week or so to ask about the status of my vehicle and Frank the service advisor would tell me the same thing “it’s in progress” and he’d give me a call the following week with more updates. I never once received a call back from Frank with any updates. More weeks past and now we’re looking at 8 weeks in your shop still I had not received any update. I had to inquire and ask myself. Frank would tell me he’d call me back but never did. I expressed my frustration and concerns with the general manager Derrick about his service advisor Frank and was told he’d give him the feedback and ensure he’d make the change and efforts to give me updates. Frank changed his behaviors for about a week where I received bi-weekly phone calls/updates and then he went back to the same behaviors before with no communication. I was left in the dark AGAIN. AGAIN I expressed my frustrations with Derrick who then told me he’d be my primary contact to give me updates and he did. After this I started to receive bi-weekly calls from Derrick regarding the status of my vehicle. In the month Derrick assisted me my completion date changed three separate times. This was very frustrating as well as I had to make adjustments to my personal schedule to fit in with what the timeline Caliber gave me. After 12 weeks later my car was finally ready for pick up. When I picked up my vehicle I was not satisfied. The rear side is where I had the most damage. The trunk closes but is not aligned with the rest of the vehicle you can tell by staring at it it’s a hairline off, it sticks out. I asked Derrick when I picked it up about my concerns and he told me it was normal and that’s how all the cars looked. I still was not convinced. The inside of my trunk has two open gaps that were not there before again I expressed my concern to Derrick and again he told me it was normal. This is not normal as the gaps did not exist before. The gaps are covered by two plastic coverings one of which was broken upon arrival. I pointed out the broken plastic covering to Derrick in which he apologized and agreed the part should have not been broken. Derrick told me he’d have to order a new plastic covering and would call me when the part would be in so I can come back into the shop to get replaced. This is absolutely ridiculous I have to come back when I was told the job was finished. I am highly dissatisfied and disappointed with the service I received in your auto shop.
Customer Service - 0.5/5.0 -
Lack of customer service. I had to call multiple times to ask about the status. Service Advisor Frank had no sense or care or urgency. He was eventually removed from communication from me and I communicated with Derrick for the duration of my time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My key is broken and I need to get it replaced, it was not like this before. Do something about it
My Experience - 5.0/5.0 -
Great customer service and communication. Will refer others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication. Nice. Easy to understand
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much !! I’m so excited how my vehicle was repaired. I would definitely recommend it .
Likely to Recommend - 3.5/5.0 -
Not sure
Repair Quality - 4.5/5.0 -
All were good accept for keep on changing the completion date. Maybe that had to do with parts once but 2-3 times it was kind of annoying. Truck look fine, but we are not sure about the color matching!! My daughter thinks that new paint areas are slightly darker than the rest of the Truck
Customer Service - 5.0/5.0 -
They are great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service from all the office
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done well and on time. They did miss putting my weatherstrip back on but fixed the problem immediately. I am very pleased.