Caliber - Colonie

4.8 (4,998reviews)

97%

(518) 250-5840

1615 Central Avenue, Colonie, NY 12205

97%

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1615 Central Avenue
Colonie, NY 12205

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About Caliber - Colonie

See Photos

1615 Central Avenue
Colonie, NY 12205

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (4,998)

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Newest
Rating

4,138 Customers Rated

5 Stars

69.9% Complete

(3495)
4 Stars

7.9% Complete

(395)
3 Stars

1.7% Complete

(84)
2 Stars

1% Complete

(50)
1 Star

0.4% Complete

(21)
< 1 Star

1.9% Complete

(93)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The communication throughout the repair process was a standout highlight, with customers appreciating daily text updates and proactive phone calls that kept them informed every step of the way. Timeliness was another strong point, as numerous customers were pleasantly surprised to receive their vehicles ahead of the estimated completion date. Staff friendliness, professionalism, and the unexpected bonus of vehicles being cleaned inside and out were also frequently celebrated. A few customers noted areas for improvement directly from their experience, including occasional miscommunication on timelines, parking lot congestion, and isolated incidents of incomplete repairs or unprofessional behavior, but these were far outweighed by the overwhelmingly positive feedback received.

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Service Quality
Timeliness
Communication

"OUTSTANDING customer service, OUTSTANDING repair work, OUTSTANDING care for my car...it was returned to me better than the day I bought ..." Read more

"The repairs were amazing, open communication every step of the way and my car was cleaned on the inside as ..." Read more

"I am totally satisfied, I give Caliber Collision a 10, I will only bring my car to Caliber Collision."

"The quality of the repair was top notch."

"The collision staff did a great job with the repairs and truly made my Jeep look new again. Communication throughout the process ..." Read more

"Everyone was wonderful! Job well done and much sooner than expected. I would come back and highly recommend to others"

"Way early by 9 days"

"Even moved the timing up to accomodate our travels challenges"

"... On top off all of that… they were able to have my repairs completed 1 week ahead of the original time frame saving me a substantial amount of money on a car ..." Read more

"... body work was completed on Friday morning but the calibration team didnt get to it to check the calibration on Friday. It sat there Saturday, Sunday and most ..." Read more

"This was beyond expectations. Because of their clear description of process and timeline i was not constantly wondering what was happening"

"The communication was amazing! Service was fast. The customer service was fantastic!"

"... the repairs and truly made my Jeep look new again. Communication throughout the process was excellent both from Liberty Mutual and Caliber Collision with ..." Read more

"... remover the limb from my car. More than that, the communication throughout the repair process was incredible!" Read more

"Specifically the paint. Communication was excellent, staff interactions were excellent. Body work itself looks great"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication