Caliber - Concord Nc

4.9 (3,830reviews)

97%

(704) 782-2929

2760 Concord Parkway South, Concord, NC 28027

97%

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2760 Concord Parkway South
Concord, NC 28027

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About Caliber - Concord Nc

See Photos

2760 Concord Parkway South
Concord, NC 28027

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,830)

Sort By:
Newest
Rating

3,244 Customers Rated

5 Stars

77.7% Complete

(2977)
4 Stars

4.2% Complete

(160)
3 Stars

1% Complete

(40)
2 Stars

0.7% Complete

(27)
1 Star

0.2% Complete

(6)
< 1 Star

0.9% Complete

(34)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent customer service, professionalism, and a welcoming atmosphere. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was also frequently highlighted, with many vehicles completed ahead of schedule. A few customers noted areas for improvement directly from their feedback, including occasional delays in proactive communication, minor quality issues such as paint inconsistencies or loose parts, and instances where vehicles were held on the lot before work began. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.

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Service Quality
Timeliness
Communication

"Excellent service. Perfect repair. Fast turnaround. Great communication from all staff."

"... the way. The repairs were completed on time, and the quality of the work exceeded my expectations my car looks like new again. I also appreciated the ..." Read more

"They clean up my car but broke the hood vent in the process."

"The paint is not smooth , the mirror is not clear and it's missing a plastic from the door."

"The job was done in a very timely fashion and they never went over the quoted price. Very happy with their service!"

"It was delivered much earlier than expected!"

"Team did a great job and I got my car back within 2 days."

"Workmanship was good but it sat on their lot for 5 days before anyone touched it. It was drivable and could have been used those 5 ..." Read more

"Great communication, completed work earlier than expected. Excellent work. Will recommend to others."

"Professional competent service, keeping me informed and up to date progress of repair. People courteous and easy to communicate with, service ..." Read more

"... first called to see about starting the process to being informed throughout the repair to picking my car up everyone was so nice and helpful. Thank you!" Read more

"... clean and very professional. I like that they also communicate with you via text regarding your car status and any questions you have. I would recommend this ..." Read more

"Lack of communication on the status of my vehicle"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent service. Perfect repair. Fast turnaround. Great communication from all staff."

"... the way. The repairs were completed on time, and the quality of the work exceeded my expectations my car looks like new again. I also appreciated the ..." Read more

"They clean up my car but broke the hood vent in the process."

"The paint is not smooth , the mirror is not clear and it's missing a plastic from the door."

"The job was done in a very timely fashion and they never went over the quoted price. Very happy with their service!"

"It was delivered much earlier than expected!"

"Team did a great job and I got my car back within 2 days."

"Workmanship was good but it sat on their lot for 5 days before anyone touched it. It was drivable and could have been used those 5 ..." Read more

"Great communication, completed work earlier than expected. Excellent work. Will recommend to others."

"Professional competent service, keeping me informed and up to date progress of repair. People courteous and easy to communicate with, service ..." Read more

"... first called to see about starting the process to being informed throughout the repair to picking my car up everyone was so nice and helpful. Thank you!" Read more

"... clean and very professional. I like that they also communicate with you via text regarding your car status and any questions you have. I would recommend this ..." Read more

"Lack of communication on the status of my vehicle"

Lee (Dodge owner) reviewed 8/12/26

Darrell (Chevrolet owner) reviewed 8/10/26

Matthew (Hyundai owner) reviewed 8/10/26

Caliber Collision was amazing, they made the entire process super simple and easy for me, and the car looks great. It was my first time using them and they definitely have a repeat customer

Gene (Jeep owner) reviewed 8/10/26

Friendly staff and quick turnaround.

Justin (Toyota owner) reviewed 8/10/26

It was a good experience overall

Sasha (Mazda owner) reviewed 8/10/26

Timothy (Ford owner) reviewed 8/6/26

Cary (Subaru owner) reviewed 8/6/26

Would highly recommend Calibur Collision on Concord Parkway to others

Was extremely satisfied with the service received!

Costumer service was great and I was regularly updated on the status of my car

Keith (Mercedes-Benz owner) reviewed 8/6/26

Excellent service!!

This is My 3rd time using Caliper

Caliper did an excellent job repairing my wife’s car.

Totally satisfied with the service. I received detailed points as the repairs moved forward.

Crystal (Chevrolet owner) reviewed 8/4/26

William (Genesis owner) reviewed 8/4/26

Deborah (Volkswagen owner) reviewed 8/3/26

Our representative, Scott, was amazing!

Amy (Subaru owner) reviewed 8/3/26

Cariece (Dodge owner) reviewed 8/3/26

My repair was completed in a timely fashion, and everyone involved was professional and pleasant the entire process.

Linda (Kia owner) reviewed 8/3/26

Cierra (Toyota owner) reviewed 8/3/26

Cenderiea (Kia owner) reviewed 8/3/26

Adam (Chevrolet owner) reviewed 8/3/26

My truck bed was full of someone else's car scraps like plate tag holders, floor mats, broken plastic. The light was not repaired, and the brakes were sticking horribly

Denver location is wonderful, however my truck had to be sent to the concord location. I asked for a prin out of my truck frame measurements before and after repair and never received it

Joseph (Toyota owner) reviewed 7/31/26

Paula (Land Rover owner) reviewed 7/31/26

Alston and Scott did a great job‼️

Scott and Alston did a great job

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view more shops in: Concord | 28027

I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Caliber - Concord Nc

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Concord Nc

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,830)

3,244 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.0/5.0

Repair Quality - 1.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0