Caliber - Concord Nc
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Bruce, Robin, & Jeff were AWESOME 😊! Friendly, very knowledgeable about the work my auto required. And, I liked the updates so I was always aware of the progress. Kudos to the Concord Caliber Staff team. THANKS for making my Nissan Versa look brand new again. God Bless You'll! Ljt
My Experience - 5.0/5.0 -
Bruce Nalewajk was very helpful and professional and took great care of us and our car. Would highly recommend 10/10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From customer service to the actual service, I would recommend and definitely send friends and family members here! They also had my car done within a reasonable amount of time. They absolutely have a returning customer (hopefully I won’t need them though) 😁
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
I was pleased with the consistent updates provided throughout the repair process; however, I was not fully pleased with the finalized repairs, as there were parts not all the way intact and no one even attempt to do a “light” detail, as stated.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work. I can't tell my car was damage. Thanks alot
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my first time being in need of body work. Highly recommend Caliber. Helpful friendly staff beautiful finished results
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The process was easy and efficient. I received updates regularly and felt confident in the staff working on my wife's car. I will definitely recommend Caliber to family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful and communicated needed information effectively.
My Experience - 5.0/5.0 -
I am very pleased that the repairs were completed so quickly. I thought it would take much longer. I also appreciate being kept very well informed of the progress of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I brought my Mercedes in on an insurance claim to replace windshield and repaint hood. I was told the windshield would be shipped and ready for install in three weeks. It took 5 weeks roughly and I had to call to check on status. I received no update that entire time. When I called in I was told they had no idea when it would be in. So I contacted main office I suppose. So after speaking with them I get a phone call that my windshield just so happen to come in. So I schedule it and bring it in. Was told it would be done by end of week. Friday comes around and they say that I need to either leave it or bring it back Monday to buff it out. Why was this not done? I was also FORCED to sign paperwork stated the car was completed even though it wasn’t. I refused to sign because the work wasn’t complete so they told me that I couldn’t have the car. So I had no choice but to sign the paperwork. So I drove the car over the weekend because I needed it. The windshield was not calibrated correctly. Windshield wipers were turning on randomly on a sunny day. Just random stuff. So on Monday I took it back in. When I took the vehicle in I was told a couple days. No biggie. So I take an Uber to pick it up and the car has HORRIBLE swirl marks on the hood and I tell them I can’t accept the car in that condition. So they made me wait while they buffed it again. Brought it back 30ish mins later and it had the “spider web” effect on the hood. I told them again I couldn’t accept it. So they took it back again. Waited another 30-45 mins. Then it came back out and it was STILL NOT RIGHT! It was better but still had bad swirl marks. I was told by Jeff that’s it’s a black car and they are not a detail shop and if I wanted it perfect I would have to pay to get it done somewhere else. At this point I had to go to work. I had already missed enough. So I told them I needed to go and I took the car. So I drove the car for a week or so and washed it. As I was washing I noticed I have overspray on the passenger side front fender. The swirl marks are just as bad. I am extremely upset with my experience here. I didn’t even go in to detail about the extremely rude and unprofessional receptionist who was telling me the customer to hold on why she took a personal call on her cell phone. I have pictures of this and would be more than happy to share them with whomever would like to see. I would like something done about this. I can be reached at 828-974-2567. Thank you.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
The employees were friendly and attended to my needs from the beginning until the completion of my repair. During my car pick-up, Landon went through all the details and instructions about my vehicle. Overall, I was satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service! Very friendly staff. I appreciate them washing my car. Just suggest using a different cleaner on the inside, it has a very strong scent that gave me a slight headache. Other than that, I will recommend this place 100% to anyone who is looking for body work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
been coming here since wilburn days
Repair Quality - 4.5/5.0 -
Not happy about the horn being different
Customer Service - 4.5/5.0 -
Jeff did a great job but we did run behind a couple days on the truck from when it should have been done per what I was told