Caliber - Crystal Lake

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looked great when they were done

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Angela was terrific!! The repair is great! Everyone was competent, friendly & polite. As well as honest.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Angela is great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I highly recommend

Repair Quality - 5.0/5.0 -

Got me in quick, provided regular updates and did a great job

Customer Service - 5.0/5.0 -

Got to me right away, called for Enterprise to pick me up and clearly described next steps

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very kind. My car looks great and was done quickly- thanks so much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I've had two claims in the last year and both times Caliber have given amazing service.

Customer Service - 5.0/5.0 -

Every member of staff I encountered was very courteous and polite.

Likely to Recommend - 5.0/5.0 -

I’ve used them numerous times and it’s always been a good experience.

Repair Quality - 5.0/5.0 -

Looks like new

Customer Service - 5.0/5.0 -

Great customer service. Kept us in the loop at all times.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was great! Angela was great keeping me informed and went above and beyond beyond to get it done quick.

My Experience - 5.0/5.0 -

Thank you very much for your kind response and for reassuring me by keeping me updated on the repair progress every day. "You are the best 👍 "

My Experience - 5.0/5.0 -

Excellent communication Friendly staff SUV looks great

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Originally brought my car in on June 26th to have the damage to the back end repaired. Despite the damages being clearly marked on the work order, they only repaired half of what was listed. I was told this was because of an issue with my insurance company, so I contacted my insurance agent directly. She confirmed that was absolutely **not** the case. I brought my car back in, and they kept it for **2.5 weeks**. Even after all that time, the repairs were still incomplete. The motor for my back windshield is not working, and I was told they “couldn’t diagnose it,” so I now have to take the car to the dealership. Fine—I can accept that if it truly cannot be diagnosed there. Then came the final issue. I was told the tow truck would drop my car off at my home. Instead, at **9:30 at night**, the driver dropped it off half a block away. I had to walk over, get my car, and bring it home myself. Once I got home, I noticed something unbelievable: **the back piece on my trunk was painted a completely different color than the rest of my car.** How does that even happen? No one noticed it before returning the vehicle, and somehow I was expected to accept it. This has been an absolutely horrible experience from beginning to end—poor communication, incomplete repairs, unnecessary delays, and now an obvious paint mismatch. I expect someone to fix the paint on my car.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great staff, great team and kept me in the loop thru the entire process via text. When vehicle was repaired I got a call to picking up. Repairs made the front end look new!

Likely to Recommend - 5.0/5.0 -

I will let friends and family know.

Repair Quality - 5.0/5.0 -

I was kept informed constantly, great job!

Customer Service - 5.0/5.0 -

When I called, someone always responded

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

My gas’s was low when I gave it to yall full May trunk won’t open on its own anymore

Customer Service - 1.5/5.0 -

You guys quotes us 2 weeks it’s took almost 2 months

Returned Clean

My Experience - 5.0/5.0 -

Great work. Perfect customer service. Professional, professional, professional! Each time we use them, everything is top level. It’s wonderful to have a place like this to go to and to recommend to friends and family.

My Experience - 5.0/5.0 -

Caliber was wonderful. Always keeping us updated on the progress of the repairs. Very friendly and professional. We would not hesitate to recommend Caliber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle was hit on the passenger door side and had to choose a place to have it fixed. Never used caliber before, but saw good reviews. I brought the car there and I was informed that their paint department was having issue with the paint drying. Although it did take longer than expected. They did it right and I was very.happy with their service that two months later I had to bring the car back because of another accident to the front of my car and what they did previously, I trusted they would do great again and they did. Angela was very nice and kept me updated

Customer Service - 5.0/5.0

Returned Clean