Caliber - Crystal Lake
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a second repair. This time it looks great!
My Experience - 5.0/5.0 -
Wonderful staff to deal with. Very professional and did a wonderful job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient, fast and friendly. Repairs fantastic. Great experience
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
There is still an unrepaired dent on the passenger back top cab corner and the dent above the door on the pillar is still noticeable
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Again, see prior comment
Repair Quality - 5.0/5.0 -
You guys should link in your scale I would’ve given you a 20 if it was an option. Absolutely outstanding customer service. Caliber Collision made something that was a little stressful to begin with, not so stressful at all. Thank you so much.. absolutely wonderful experience.
Customer Service - 5.0/5.0 -
Same comments as above
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The calber team was wonderful during the repairs of my vrhicl4! They did great wirk on my repairs. I would definetly recommend to others! You have a great team..thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Im very satiafied with Caliber and hiw great my car looked after repairs were done. Thank you fir a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, answered all my questions and explained the process to know what to expect, Aeune who was coordinating things kept me updated throughout the process. The whole staff was very friendly
Customer Service - 5.0/5.0 -
Can’t say enough, again, I described in my previous answer, but to sum it up: great customer service, friendly representatives!
Likely to Recommend - 5.0/5.0 -
I referred my sister when her car needed work done
Repair Quality - 5.0/5.0 -
Caliber took care of everything. Car looks great, it did not take long and I’m happy with results and service.
Customer Service - 5.0/5.0 -
Caliber took care of everything. Car looks great, it did not take long and I’m happy with results and service.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Although the repair took longer than I had wanted, I have zero complaints about the repairs. I got the car back better than it was before the accident. They cleaned and retailed the car. I also received frequent updates and the car was done 5 days earlier than they had said it would take.