Caliber - Durham - Downtown
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Customer service was great! The repair/s were completed very well.
Repair Quality - 4.5/5.0 -
Everything seems to be okay at the moment with the vehicle. I have not had a mechanic inspect after the work was done. The hatch/tailgate does stick a little when opening.
Customer Service - 5.0/5.0 -
Very pleased with the customer service interaction from start to finish.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Caliber in Durham has never let me down! Serviced both of my Hondas and body work was immaculate.. will recommend to everyone.
My Experience - 5.0/5.0 -
Everything was stellar. Amazing work and timeline. This location has much better customer service than the location on Alston. My car was hit by a deer and needed the front sensors and vents fixed. Overall I like working with Brittany and Caitlin
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Minimal communication, particularly about the reason for the delay
Likely to Recommend - 2.5/5.0 -
Unresponsive to requests for information and communication regarding incomplete repairs.
Repair Quality - 2.5/5.0 -
They returned my car with incomplete repairs. I have been calling for 3 days to get this resolved and have yet to receive a response.
Customer Service - 2.5/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have used caliber before also and always found them very professional .All the repairs were very timely and smooth Very happy with the service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a doubt
Repair Quality - 5.0/5.0 -
No nonsense vibe, did great work
Customer Service - 5.0/5.0 -
Very professional and very friendly
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Lack of clear communication. Lacking professional repair. Lack of completion time schedule.
Customer Service - 2.0/5.0 -
Limited follow up. Failure to follow up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took a couple of days longer than the original estimate, but the work looks like it was well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I had a very good experience with Caliber collision Durham
Repair Quality - 5.0/5.0 -
They did an awesome job! Highly recommended
Customer Service - 5.0/5.0 -
Excellent communication
My Experience - 5.0/5.0 -
Convenient and customer friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved how great the staff was and how I was kept up to date!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision didn't just fix my baby, they healed his spirit. I swear my vehicle rolled out of the shop like it had just come back from a wellness retreat. The paint was glowing, the bumper was lifted (emotionally and physically), and I think it even whispered “thank you” when I got in. The team kept me updated the whole time and didn’t judge me for the chaos that led to the damage. Highly recommend; they’re basically automotive therapists.