Caliber - Durham - Downtown
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The back door of my car got hit and run, left huge scratches on the door. Donnie did an outstanding job to repair and paint my car. He basically restored my car just the way it was. Truly unbelievable work! I am completely satisfied with their skills and services! Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and excellent quality
Customer Service - 5.0/5.0 -
Kept me updated on the progress of my vehicle repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyler and Brittany are excellent customer Service representatives. Keep you updated in timely manner. Tyler is Awesome
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I got home I realized that a part from the passenger cabin had been removed and not reinstalled (no idea why it was removed to begin with). It also appears that one of the replacement parts wasn’t installed correctly (it does not look like it did before and I’m afraid water will get in through now visible gaps) and there was tape residue left on the car.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
The main repair seems fine, however many small things were not correct
Customer Service - 3.0/5.0 -
The front desk was excellent. The service tech was very friendly but also not very communicative about the follow up issues
My Experience - 5.0/5.0 -
Had a really good experience with Caliber Collision. From the moment I walked in, everything just felt smooth and easy, which I appreciated because dealing with car repairs is already stressful enough. (This is my second fenderbender!!!) They kept me updated the whole time, so I never felt like I was left in the dark about anything regarding my car. And when I finally got it back… wow. It looked so good, like the damage was never even there. They clearly know what they’re doing. Also, the fact that they cleaned my car before giving it back? I loved that. It’s little things like that that really make a difference. Everyone there was super kind and easy to talk to as well. Nothing felt awkward or rushed. Overall, they just made the whole experience way better than I expected. Hopefully I never go through this ordeal again but if I did, I’d choose Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service all around…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Awesome!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
And I didn’t like the fact that the same day I left where the fixed my car under the front bumper it fell and was dragging my daughter had to get under the car and zip tie it to hold it up!!!!! I couldn’t go back because they were closed went back Saturday didn’t know the were closed!!! Went Monday to show them and they wanted to blame me for it instead of just saying sorry that happened to you. I pray I don’t every have to come back and I’m definitely not recommending this company to nobody I know!!!!!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I would recommend that you all call your customers if there is a delay. There were times I called and was told the vehicle was ready, and then sent a text shortly after stating it was not. No explanation was given, and I would’ve appreciated if there was. Other than that I was pleased with the customer service I received throughout the process.