Caliber - Durham - Fay St
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
everyone did a good job 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
good job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks gorgeous! The team took great care of my car and did a wonderful job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did a wonderful job repairing my vehicle. I am pleased with the results.
Customer Service - 5.0/5.0 -
The team was very kind to me. I truly felt like a valued customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NEVER EVER! Terrible experience so far.
Repair Quality - 0.5/5.0 -
You still have my vehicle after 2 months. Communication deteriorated after the 1st "wrong part" installation. There have been too many issues to count from wrong parts to terrible paint job with swirls and chips to additional damage. I still have no idea when my vehicle will be completed. I have been without a vehicle for over a month due to rental coverage exhaustion 30 days post drop off.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
So far happy
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So far seems to be ok.
Returned Clean
My Experience - 5.0/5.0 -
Very helpful and communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The updates were great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The reason being there was a part left Off of my vehicle, by the left driver mirror and inside the trunk, the hooks to hold the net.\n Inside my trunk to place things in on the right side, no longer goes in. I found it just lying in the trunk because the metal piece from the frame of the back of the I\nS bent out of shape and can no longer hold the hook in place
My Experience - 5.0/5.0 -
Craftsmanship looks excellent. Happy with the communication and final outcome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for your great service, constant updates & ahead of the scheduled completion of this repair. Keep up the excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I needed to side mirrors replaced and was without my car for 20 days. I understand that two of the units were received damaged but towards the end my service person was out of office and I stopped getting updates. I'd moved plans around to pick my car up twice and it wasn't ready and no one told me even after I called that day to check. The car looks great but not a great overall experience.
Customer Service - 1.5/5.0 -
Initial communication with my adjuster was great but after she went out of office in sick leave no one really follows up. I had to call multiple times and still wasn't able to get things sorted.
My Experience - 5.0/5.0 -
Julian was very prompt with the updates for the repairs that were needed. The lady at the front desk was also very welcoming.