Caliber - Ferndale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Made unnecessary repair which caused the truck to be kept two days past estimated completion date. Excuse of 30 vehicles in front of mine was used after to justify the delay.i could have easily been informed this when i dropped vehicle off and opted to not get a rental driver based on projected completion date. Poor communication. Over reliance on apps and text when multiple calls should be made. Under promise and over deliver.
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
Work is good, however job took incredibly way too long and I also got tired of hearing that my car should be ready today and/or tomorrow continuously
Customer Service - 3.5/5.0 -
Alicia was professional and kept me updated until she sensed that all my patients had been exhausted near the end
Returned Clean
My Experience - 5.0/5.0 -
Great customer service!!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Car repair completion date unclear.
Customer Service - 5.0/5.0 -
Excellent customer service….especially Jacob Carter. He went over and beyond the call of duty to assist in making this customer feel well taken care of.
Returned Clean
My Experience - 5.0/5.0 -
Ms Ford was very professional, pleasant and helpful. The work was completed before the projected date and appears to be exactly what was needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cali we staff was very knowledgeable and friendly. They repaired my car to my expectations while keeping me updated on the progress of car. I highly recommend Caliber Collision for minor and major repairs
My Experience - 5.0/5.0 -
My service advisor was spectacular. She was very communicative and informed me every step of the way how the process was proceeding. She was excellent and I wanted to be sure she gets the credit for my very excellent customer experience.
Likely to Recommend - 5.0/5.0 -
Alicia was the sweetest Angel. She listened to me, she understood my need, she was compassionate toward the incident that took place on my car tires thief), she worked with me, and was very professional, friendly, and efficient from start to finish. She deserves a raise and a two-week vacation because she takes on a lot of other people’s problems, distress, and other issues related to having to seek the services of Caliber Collision of Ferndale. And ditto to the manager. He is knowledgeable, calm, and impressionable. He’s a good leader for the team and Alicia is a great “Mother Hen”. I thank you both for helping me and supporting through the stressful event that caused me to have a claim to come to your shop to restore my car. Thank you, and God bless.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definetly will reccomend
Repair Quality - 5.0/5.0 -
Satisfied
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Fast and efficient!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and communication. The car looks beautiful and they cleaned the outside and inside quite thoroughly!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed abt my vehicle & treated with respect. I would recommend Caliber Collision to anyone. My claims agent, Alicia was in touch with me & explained everything very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very reliable service. Kept me updated on repair progress. Alicia was very informative & kept me updated on things. I would recommend Caliber Collision to anyone.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was great and kept me informed throughout the repair. I would highly recommend Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and exceptional service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alicia is great. Staff are always accommodating and friendly.
Returned Clean
My Experience - 5.0/5.0 -
Jason and the whole team were very professional and kept me updated on my car repair. I really appreciate them!
My Experience - 5.0/5.0 -
GREAT customer service and QUALITY WORK