Caliber - Ferndale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service and great repair work on my vehicle.
Likely to Recommend - 5.0/5.0 -
Excellent service
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent customer service
My Experience - 5.0/5.0 -
From the first call until picking up my vehicle Caliber Collision’s staff exceeded my expectations. They were able to quickly get me in to access the damage to my car, they called me immediately when the parts were in and they schedule the service as soon as their schedule could allow. Initially when dropping my car off to be serviced, James predicted it would be at minimum a week but more likely it could be 10 days. James shared that there was a possibility they would find more damage upon taking the car apart but that he would keep me updated as they begun to work. I received a text update 10 minutes after dropping my car and not even 4 hours later James called with more updates. He reiterated that there was additional damage found and that as predicted it may take longer than the minimum one week. As the work was underway, I received a text, just to let me know things were in progress. On day 3 of not having my car, James delivered the best news, that the parts necessary came in far quicker than body expected And that my vehicle would be ready by the end of the close of business. When I went to pick up my vehicle, they gave me a detailed report of what was replaced and repaired, and reminders that I could come back should I notice any chipping off paint. I was in and out. Thank you Caliber Collision for your professionalism, customer service and direct repair time.
Likely to Recommend - 5.0/5.0 -
I was very pleased with my overall experience at Caliber Collision.
Repair Quality - 5.0/5.0 -
From the first call until picking up my vehicle Caliber Collision’s staff exceeded my expectations. They were able to quickly get me in to access the damage to my car, they called me immediately when the parts were in and they schedule the service as soon as their schedule could allow. Initially when dropping my car off to be serviced, James predicted it would be at minimum a week but more likely it could be 10 days. James shared that there was a possibility they would find more damage upon taking the car apart but that he would keep me updated as they begun to work. I received a text update 10 minutes after dropping my car and not even 4 hours later James called with more updates. He reiterated that there was additional damage found and that as predicted it may take longer than the minimum one week. As the work was underway, I received a text, just to let me know things were in progress. On day 3 of not having my car, James delivered the best news, that the parts necessary came in far quicker than body expected And that my vehicle would be ready by the end of the close of business. When I went to pick up my vehicle, they gave me a detailed report of what was replaced and repaired, and reminders that I could come back should I notice any chipping off paint. I was in and out. Thank you Caliber Collision for your professionalism, customer service and direct repair time.
Customer Service - 5.0/5.0 -
The entire continuously communicated throughout my service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They seen me right away checked out the damage I told them I needed to ask my insurance agent if I had to pay the deductible they called and told them no so i took the car in next day they kept me informed on the status and when I could pick it up
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
The repairs appear to be in order.
Customer Service - 3.0/5.0 -
My initial interaction with James was some what disappointing. My insurance adjuster informed me that I had an appointment at Caliber Collision. I arrived and informed James of my appointment. He was rude and unfriendly initially. Another gentleman came from the back and talked with James. At that moment he become helpful.
Returned Clean
My Experience - 5.0/5.0 -
They were so professional and gave me excellent service and I would would recommend them to any friends and family if and when needed awesome work.
Likely to Recommend - 5.0/5.0 -
no problems
Repair Quality - 5.0/5.0 -
my satisfaction with Caliber on a scale 1to 10 is 10 there service and repairs was outstanding and in a timely manor i would refer them to any family member and friend
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job from start to finish! Thank you so much!
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber Collision of Ferndale to everyone. Every single person there was extremely friendly and personable, and kept us informed about the status of the car every step of the way. Extra shoutout to Estimator - James Tekavec!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0 -
Good people
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were great they kept me informed every step of the way I couldn't ask for nicer people and if I ever need work done to my car again I will choose caliber collision did a fantastic job I love it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My auto was repaired perfectly. At this time I have no regrets whatsoever.
Customer Service - 5.0/5.0 -
All the staff was very helpful and willing to explain any questions or concerns that I had.
My Experience - 5.0/5.0 -
Excellent service! They went above and beyond! Highly recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was pjease
Repair Quality - 5.0/5.0 -
Very good and friendly service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Pleasingly satisfied! Follow ups were frequent. Great service & very professional!
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
I have dealt with this location in the past however under different management. I am very happy to say that they were very polite, professional, welcoming and a wonderful line of communication all the way down to accommodating you as much as possible. The receptionist was cheerful and the staff very very friendly. I would highly recommend them regarding customer service A+ and final completion of my vehicle's needs. I was very very satisfied...thank you Caliber!
Customer Service - 5.0/5.0 -
Awesome 👌