Caliber - Ferndale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
James did a great job keeping me up to date on the repair status.
Customer Service - 5.0/5.0 -
I appreciated the communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service--kept me updated throughout the repair process. Front reception desk was friendly and helpful with claim processing and payment as well.
Returned Clean
My Experience - 5.0/5.0 -
Ron called me to keep me updated on my car being repaired
Likely to Recommend - 5.0/5.0 -
I would recommend them as long as my friend or family didn’t have a Kia
Repair Quality - 5.0/5.0 -
My Kia seems to driving ok
Customer Service - 5.0/5.0 -
It took a couple of months for them to get the parts but Ron did keep me updated and I waited so long I purchased a new car
My Experience - 5.0/5.0 -
I JUST WANT TO THANK YOU ALL FOR YOUR WONDERFUL CUSTOMER SERVICE. CALIBER COLLISION KEPT ME IN THE LOOP ABOUT EVERYTHING, AND ONCE I PICKED UP MY VEHICLE THEY MADE SURE EVERYTHING WAS 😊 TAKEN CARE OF, AND THEY EVEN WASHED MY VEHICLE FOR ME😊🤗... THANKS AGAIN CALIBER COLLISION FAMILY, AND MAY GOD CONTINUE TO BLESS YOUR BUSINESS ABUNDANTLY IN JESUS NAME... WILL RECOMMEND ( CALIBER COLLISION) TO OTHERS ALSO.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your service was excellent! I would definitely use you again. Thanks
My Experience - 0.0/5.0 -
Caliber never repaired my car. Communication was the worst. The car stayed there for 2 months before getting total loss decision. I was told that you were waiting for parts since July for other vehicles. I would expect you to observe trends early on and advise insurance company as well. I kept getting told that it will be done in the next two weeks. The automated communication system via texts is one of the worst. No consistency in messaging. My time spent on this review is not worth either.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Took lOnger than expected due to sicknesses etc.
Customer Service - 3.5/5.0 -
Not bad, changes in management staffing caused a few miscommunications of actual timing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was kind and courteous to me from intake throughout the repair process, keeping me informed every step of the way. I am completely satisfied with the repairs. My car looks brand new and the color matching is perfect.
Likely to Recommend - 3.0/5.0 -
I only say this, because clearly there is some bugs that need to be worked out with this company. I can not contest to how things may change for your business under new managment, however, I am not confident in the business at this time.
Repair Quality - 4.0/5.0 -
While I have been made fully aware that the trouble staff member is not longer on my case and these numbers do not refelct his encounters, it is still relivent to the scoring. It is unfortunate that all this happend while a transition of managment was happening. Sean, or maybe Shawn? and Danielle were nothing but helpful and pleasent. Which is the only reason this is not a 0
Customer Service - 4.5/5.0 -
While I have been made fully aware that the trouble staff member is not longer on my case and these numbers do not refelct his encounters, it is still relivent to the scoring. It is unfortunate that all this happend while a transition of managment was happening. Sean, or maybe Shawn? and Danielle were nothing but helpful and pleasent. Which is the only reason this is not a 0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job on repairing my car. It took a little longer than I had expected, but they had trouble getting some parts. They were very good on texting me and calling me with updates. I would recommend them to my friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the work. I was kept well informed about the work over the course of the job.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was super super helpful and so nice. Made this experience much easier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I like the work y'all did on my vehicle great work thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and welcoming staff!
Likely to Recommend - 3.5/5.0 -
i would recommend but tell ppl about how Rob can come off
Repair Quality - 4.5/5.0 -
everything was good till Rob kept giving off this demeaning vibe from things he would say. but the repair is great
Customer Service - 4.0/5.0 -
everything was good till Rob kept giving off this demeaning vibe from things he would say. but the repair is great