Caliber - Ferndale
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did a great job fixing the damaged rear driver's side door and frame on our 2015 Toyota Corolla. In fact, they did more than what I expected, fixing a hole in the rear bumper as well. Very friendly service and timely response. Our representative, Alicia Ford, was great to work with too. I would definitely recommend Caliber to anyone.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I have no complaints on the work.
Customer Service - 5.0/5.0 -
I am satisfied with the work but wasn't satisfied with how I was mislead with the total price, the extra work that was completed on the vehicle, and wasn't notified that the company doesn't take cash. Everyone was nice, but clarity needs to be addressed when working with clients.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The coordinator, Alicia, was very pushy upon pick up. Instead of suggesting how I could pick up my vehicle before returning my rental across the street she said, “No, you’re not going to do that (return the rental first). Here’s what you’re going to do.” I knew that you closed at 5:30, and I was doing my best to get there in time.
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service, fast repairs done right
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alicia & the team at Caliber Collision was courteous and professional they guided me through the whole process I was very pleased thanks!
Customer Service - 5.0/5.0 -
Alicia & the team was very courteous and professional they guided me through the whole process I was very pleased thanks!
Returned Clean
My Experience - 0.0/5.0 -
Overall, the experience with your company started off great on March 24, 2026. My contact person was Alicia Ford, upon our first conversation she stated that she will call me on Tuesday and Thursdays to give me an update on my vehicle and that the text message that I received stating that April 13th will be the day that they completed. My vehicle could be earlier. I received one call from her on March 26th letting me know they had the item in to fix my vehicle, and that it was going to the paint shop. I had not heard anything else from her other than I called her on a Tuesday and a Thursday for updates and she informed me that they had issues with two of the parts. She then called me on Monday, April 6th letting me know that my vehicle was ready. Then call me back hour later to let me know that I had a deductible. The communication between her and I from day one was lacking. Her rudeness was unacceptable. Had to get in touch with progressive for them to get involved to Wanda. Smith was my contact with progressive. She spoke with Jacob and Jacob. Took over and got it done. Jacob was very accommodating and very helpful. I would refer other customers to your shop because of Jacob, the manager. I expressed to him how I felt throughout this whole transition on April 10, and he heard my concerns. I was very pleased with how my vehicle looked. He also informed me that if I had any other issues this car is warranted. He explained everything to me gave me a good breakdown. However, I would never have anybody to work with. Alicia Ford.
Likely to Recommend - 4.5/5.0 -
Perfect! I will refer other people to your shop but I will instruct them not to work with Alicia Ford
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Jacob, was phenomenal, there was an issue on Monday the 6th and Alicia Ford was unable to assist me. Progressive person got in touch with Jacob and he went to work trying to get me back my car. I give Jacob 10 stars because of his diligence and trying to help me get my car back to me
Returned Clean
My Experience - 5.0/5.0 -
Alicia Ford was very professional. She made a number of contacts informing me of the progress of my vehicle. She was easy to speak with and understanding of my concerns on a number of scratches unrelated to my accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I judge a business by customer service. Alicia Ford was awesome.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished within the deadline they gave me and the car looks amazing! I am very satisfied. Everyone was very kind. I would definitely recommend. Thanks so much !!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied with timing and workmanship
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with repairs
Customer Service - 5.0/5.0 -
Top Notch customer service. Everyone I encountered was pleasant and welcoming.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber, you have awesome mechanics that care to provide quality service and repairs; always kept me updated on progress, and this promoted my patience. Staff is wonderful!! Thank you Caliber 100%!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Reduce accellaration-Engine over heat?
Customer Service - 5.0/5.0 -
Engine overheat, reduce accellaration?
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would definitely recommend . Great service and great people
Repair Quality - 5.0/5.0 -
Great all around service and communication. The lady who called me and gave me updates was great . She was very professional and provided a great experience for my wife and I to get our car fixed and back after the accident
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alicia was very nice and communication was excellent.