Caliber - Ferndale

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very fast and very easy!

Customer Service - 5.0/5.0 -

They were awesome

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Wex was phenomenal and communicated each step very well.

My Experience - 5.0/5.0 -

Great job, thanks again!!

My Experience - 5.0/5.0 -

Ron kept in close contact about the entire process, which I found very helpful.

My Experience - 5.0/5.0 -

The team did a great job, Wex kept me informed throughout the entire process. He was very thorough with details of each step taken to complete the service . Would recommend Calibur Collision for any service.

Likely to Recommend - 5.0/5.0 -

Would recommend without a doubt … again great service

Repair Quality - 5.0/5.0 -

Great customer service from Wex & team

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Seems to be driving fine with my heavy use. Just a few tweaks needed so I can't give a 10 yet

Customer Service - 5.0/5.0 -

Everyone was pleasant and polite.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

It seems like caliber doesn’t care about their customer’s or their customer’s time. I believe that everyone’s time is valuable, I have spent so much time trying to figure out what is wrong with my car (that wasn’t wrong when I brought it in) and that is extremely frustrating.

Repair Quality - 0.5/5.0 -

The body work done on the car looks good and I am grateful for that. It took two weeks. My car now shakes when I drive it and it didn’t do that when I dropped it off.

Customer Service - 0.5/5.0 -

At the two week mark I got a phone call from Caliber saying that the alignment place said I needed a new ball joint on the right hand side even though the car was hit on the left hand side. Even though it wasn’t related to the accident my car insurance wouldn’t release the car to me unless it was fixed. I have yet to fact check that but I’m thinking that might be a bit of a stretch. At the time I just wanted my car back so I said to go ahead and fix it. Now the car makes weird noises on the right side and wobbles when I drive it. I called the alignment place, they said nothing they did would have caused that. I brought it back to Caliber twice both times I was told I have bad tires, which I don’t. Once I was told that my wheels are probably like that because I don’t rotate my tires; I had 374 miles left until I needed to rotate my tires at 5000 miles. No help from either company, just telling me it is nothing that anyone did. Oddly enough, the car drove great until it was in calibers hands. I do understand that things happen but there was very little effort to help me.

Likely to Recommend - 5.0/5.0 -

Would absolutely recommend

Repair Quality - 5.0/5.0 -

Caliber did a great job with an even faster turn around than expected.

Customer Service - 5.0/5.0 -

They explained everything, and were prompt and courteous at every step.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wex had excellent communication throughout the entire repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Wex was a great estimator and consultant throughout the whole repair process. Kept me updated and went out of his way to make reasonable recommendations on my car repair that was cost feasible. The workmanship looks great so far from the crew. My only slight complaint would be the car was very dusty inside when I received it back, but overall very pleased

My Experience - 5.0/5.0 -

Great service. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Tom was informative and transparent with all info. You can just tell he knows his stuff.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

work was solid and sounds like it’s all guaranteed and i appreciated that the mechanic communicated with the insurance for me. also everyone was knowledgeable about the vehicles and the parts and everything seem top quality. so yes i would for the work and labor done but i would warn them that communication is a little tough.

Repair Quality - 5.0/5.0 -

it looks great

Customer Service - 3.5/5.0 -

everyone was nice but no one really seemed to know what was going on at the beginning of any interaction. also the texting wasn’t helpful. i would get updates that say call and get an update, i would call and no one would have any idea what i was talking about. also determining pick up day and time was a bit back and forth. i just felt like i was bothering people by calling so i tried to keep it to a minimum but at some point you do want an expected pick up date to plan your life around. again everyone was kind and professional but level of communication left a bit to be desired

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Staff was nice and informative. Even though my van was not repaired.. I will recommend to others for repairs. My van was looked at and figured out as a total loss with a hiccup in the car being candidness in 1 week.

My Experience - 5.0/5.0 -

Tom was great about going over all the repairs that were done. -Yelena Utin (owner)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tom and Rob were super helpful

Customer Service - 5.0/5.0 -

Excellent

Returned Clean