Caliber - Florence

4.7 (2,252reviews)
95%
5980 Merchants Street,  Florence,  KY  41042

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,252)

Likely to Recommend

This was my 3rd experience with a body repair shop, and by far it was my best. If I am ever in need of work again, I hope they are still available through my insurance company as their partnership was outstanding and made it easy on me. I have and will share my experience with others.

Repair Quality

I am satisfied with the repair of my vehicle. I don't see any signs of items that were missed or done with less than 100% professionalism. thank you.

Customer Service

Friendly, accommodating and professional is how i would describe my interaction and conversations with Macy and Brandi of Florence Caliber Collision. I don't normally give reviews, but I felt compelled to do so this time because of them both.

My Experience

The team was super friendly and extremely good at keeping me updated on what was happening with my car at all times!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

looks great. i cant tell whats new and existing

Customer Service

i loved the constant updates during the process

Likely to Recommend

Repair Quality

Customer Service

They were very professional and did an excellent job in repairing my vehicle.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Staff was great the whole time. Love the constant updates. Thanks for the great service!

Likely to Recommend

Repair Quality

They were wonderful.

Customer Service

also wonderful

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service! I loved the constant updates on my vehicle. Awesome job!

My Experience

Wonderful job.

Likely to Recommend

I’ve already recommended to everyone I work with.

Repair Quality

Car looks like new

Customer Service

Great communication, fast and quality work. Would definitely use caliber collision again.

Likely to Recommend

Calliber Collision was very good 👍

Repair Quality

It was spot on

Customer Service

Superb service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The text updates were very helpful and each time I came up there to sign repair papers or pick my car up, Macy was very helpful and walked me through everything. And my car looks better than when I bought it.

Likely to Recommend

Repair Quality

Looks better than when I bought it. Under the hood was completely wiped down and clean as well.

Customer Service

Everything went very smooth. Caliber was helpful in keeping me updated and even got the car repaired earlier than expected. My car also looks better than when I bought it with the brand new headlights, bumper, and grill.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They did an amazing job getting my girl back to herself, I highly recommend them!!!

Likely to Recommend

I'll recommend them any time, any day!!!

Repair Quality

They did an amazing job getting my girl back to herself

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

The repair looks like it came straight fee from the factory and the car was detailed, as well. I wasnt anticipating that....a great surprise. Thank you for the fast service and for keeping me updated throughout the process. No one else has ever provided that type of service to before.....great job!!

Likely to Recommend

I already have to 2 people

Repair Quality

I just had a really good experience all the way around

Customer Service

The front desk employees were awesome to work with

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Good work

Returned Clean