Caliber - Florence
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great people, great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The “completion date” was changed 3 times! Each time I was notified the day it was supposed to be completed. I’m sure they knew before that day but for whatever reason didn’t want to give me the bad news. This was my 3rd repair there this year and I would’ve thought that such a regular or repeat customer would’ve been communicated with better/treated better. The explanations given to me (another vehicle on the rack) made no logical sense for such a long delay! As you can tell I’m not happy with this experience at Caliber. I’m not sure if it makes a difference but the other 2 repairs were done under Abra ownership.
Likely to Recommend - 4.0/5.0 -
I will share my story of 2 changes to the completion date which did not make any sense to me.
Repair Quality - 3.5/5.0 -
The repairs were good! My problem is that the completion date was changed 2 times with absolutely no advance notice! The original completion date was 1/3/20. But on 1/3/20 I was contacted to be informed the new completion date was going to be 1/9/20. But on the morning of 1/9/20 I was again contacted to be informed that the new yet again revised completion date was now 1/15/20. I then called Caliber to discuss why the changing date. I was given an explanation that the “rack was not available because of the GM strike delaying parts for a car that was rack” . Again this did not make sense to me and I’m certain that they were aware of the delay well before the morning of 1/9/20 but decided to surprise me at the last minute with the bad news! Yes I’m still irritated by the delays, the reason for the delays and the absolute last minute notification of the change in the completion date! If there is someone at Caliber that wants to discuss this with me my cell number is 513-403-4379. As I said earlier the repairs were fine but I’m very disappointed in the scheduling and timing of communication
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept me up to date on progress of the repairs.Greatly appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
100% satisfied
My Experience - 5.0/5.0 -
You all did a great job, looks brand new. As clean and shiney as a detail. Thsnks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kathy was very good at keeping me informed of everything that was happening with my car, she did a wonderful job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
For all the updates and for do the repairs in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I was out of town when my accident occurred. Initially there were a couple of delays but the folks at Caliber were very friendly and supportive and helped to get my car back on the road and make the process as smooth and worry free as possible. They did a great job on the work and cleaning the vehicle to have it in pristine condition.