Caliber - Florence
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything was good. But on the passenger side about 5 inches up on the bumper and a valve 10 inches back from the wheel well. There’s a blemish spot in the paint about the size of a dime. After it is what it is, but maybe take a little bit more time. Make sure the paint is perfect.
Customer Service - 3.5/5.0 -
I get it. I had a pair deductible, but the way the woman rushed me out. The door is very unprofessional. She needs to slow down a bit.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is still two issue with my truck. There is a big scuff on the back of my truck and the panels in the front are not lining up properly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would recommend you
Customer Service - 5.0/5.0 -
work was great, communication was great, I would recommend you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Work looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I enjoy very much dealing with Tonya, at the Walton ky location the times I have dealt with her and the people there it's always been a food experience. I only like one think about the Florence location the gentleman tony he actually made a effort to help me with information and then went above and beyond, in my opinion.and called enterprise and got me more information that really help me. These two very customer service oriented, and caring , people should get a reward or recognized for the service
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything is great so far. The vehicle looks perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Quick turnaround. Effortless for the vehicle owner. Friendly staff. Excellent work. 10/10 would recommend to anyone who needs a good body shop.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at Caliber was helpful and friendly. It was a pleasure to work with them thru a frustrating situation of a hit and run. They got us done quickly and did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always great work, friendly and quick
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
THE best service !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is the second car I have had in there with issue
Repair Quality - 0.5/5.0 -
Manager does not listen or care. I showed where a clip was broken and he wanted to argue with me and says well maybe it came in like that. Not a chance. You replaced the bumper it’s not my fault.
Customer Service - 0.5/5.0 -
Dropping off vehicle was unorganized. Didn’t feel like they wanted the business. Like we were a burden.
My Experience - 5.0/5.0 -
Excellent service and teamwork. Staff went over and above to make sure my car looked perfect.