Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They stayed in touch and kept me informed of what was going on. Repairs to the car are great. Would use them again and will tell others.
My Experience - 5.0/5.0 -
Mary and her team were great to work with Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was great. Caliber keep me informed on updates, issues, etc. great people to work with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did good
Customer Service - 3.5/5.0 -
They kept calling trying to book an appointment while they had the car which was a little annoying
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am sorry but I cannot in good confidence recommend this establishment to anyone. The staff was nice enough but I have had to take my car to another shop to finish the repairs.
Customer Service - 2.5/5.0 -
They were nice but I had to chase them for updates
Returned Clean
My Experience - 5.0/5.0 -
Mechelle Jones was fantastic as she communicated with me almost daily with updates! My car looks great and I couldn’t be more pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Manager in smyrna went above and beyond to make things right.
Customer Service - 5.0/5.0 -
I like having a peace of mind, knowing that these people care and want to make everything right.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I'm very happy with the team's communication. Mechelle did a great job between emails, texts, and calls with keeping me in the loop on where things were with the repair. The facility is also very nice and clean. Everyone I spoke to was very nice, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Outstanding service.
Repair Quality - 5.0/5.0 -
Great people along with updates and status of vehicle being repaired. Very satisfied with results!
Customer Service - 5.0/5.0 -
Wonderful people in the office very helpful
My Experience - 5.0/5.0 -
Mechelle was very helpful and informative of each part of the process. I appreciate her help and explanation when I brought it in. My car was clean inside and looked just as I left it. The repairs look flawless and I hope over time it will hold up and last. My family has used your location a few times and we have been pleased with each visit. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service was great. Mechelle kept me informed at each step of the process and the repairs look great. I’m very satisfied.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication throughout the repair was great. I never had to call to check on things. Perfect repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible service...above and beyond when you washed the car!!!
Customer Service - 4.5/5.0 -
Overall great. One minor suggestion is to be sure and set expectations on the time period to expect between 1.) initial assessment and 2.) ordering items and receiving it (this felt like radio silence; didn't know was it a day? a week? 2 weeks to receive part?). After my assessment I didn't hear anything for over a week and decided to call and check in. So maybe a "check in call" to the customer to say "we're still waiting on part" when a week passes? Or just being super clear on the front end about it could take a week, two weeks, etc to receive the part and if you don't hear over say a week or so, don't worry, it just means part isn't here yet. But again, overall, 5 stars. Great experience.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are pleased with the repairs to my daughter’s vehicle. If the need arises in the future, we’ll definitely go back to Caliber Collision.
My Experience - 5.0/5.0 -
Thank you for taking such good care of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job with my repair. So professional and easy to work with.