Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rocky was more than helpful when we bought the car in initially the updates texted to me along the way we're also very good we felt somewhat hurried out the door when we pick the car up however. The car looks very good my wife Susan says it drives very good thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer care during and after
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the text updates and the courteous attitude of Rocky and all the employees I interacted with.
My Experience - 5.0/5.0 -
Rocky at the Franklin tn Columbia ave location did a great Job with my repair keeping me informed through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks so much for the meticulous and fast turnaround on my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I don't currently have my vehicle as I have had to return it for non-working components for the 3rd time now
Customer Service - 3.5/5.0 -
Rocky is nice, I just wish they could get the repair complete
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, polite, professional!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Customer Service experience was pretty awful when we dropped off the Suburu. The only employee that was helpful kind and professional was Stephen. I know he really did his best to make a difficult situation bearable on the front end. He went the extra mile to give me a quick turn around on the back end. My wife 9 month old and I were there 3 hours and had to stand outside a lot because the smell was awful in the waiting room. Also, the customer refreshment area was a mess and not fully stocked. I wish that everyone there was like Stephen and I hope that he gets promoted from the feedback because he really did his best to Shepard us through a difficult situation. To be honest , the other employees looked like they were just hanging out. The customer focus piece was truly lacking.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!!
Customer Service - 5.0/5.0 -
Darren and another team member drove out to my apartment to address an issue. Thanks so much!
My Experience - 5.0/5.0 -
The Caliber team was courteous, fast and professional. The car looks like new. Thanks for your excellent work.