Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Do what you say.Friendly and courteous service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Updates were helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job repairing my car. They sent me daily updates and were a pleasure to work with. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great
My Experience - 5.0/5.0 -
I appreciated Rocky sending me status texts while my car was being repaired.
My Experience - 0.0/5.0 -
Repair delayed two days. Fog lights are not working. Must return.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I wouldn't hesitate one bit to recommend. In fact I have already done so. This last time was my 7th time to use the same company and location. None of the past times was my thought. Apparently, I'm just an accident magnet.
Repair Quality - 5.0/5.0 -
Both the service and the work was outstanding. After Caliber Collision the great work and craftsmanship made it made for just a bad memory. The fits and the paint job was excellent. I'm convinced that the accident never happened. THANK YOU Caliber Collision.
Customer Service - 5.0/5.0 -
My Customer Service was Stephen Shope. He couldn't have been any better than he was for me. He kept me updated throughout the process. VERY professional and on top of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
While overall my car looks really good I have noticed a few little things such as: Tape residue on the door, overspray on the window which we noticed when we removed my vinyl racing numbers and my husband used a razor blade to scrape off the adhesive and there was red in the glue,and what appears to be a heavy drop of paint along the top edge of the quarter panel of the car that I noticed when I looked at it under a certain light and at an angle and when I rubbed my finger on it found that it is definitely raised there and not completely smooth. It took almost 3 weeks to get my car back, which was longer than the original estimate of 1.5 to 2 weeks, but I was impressed that they were able to pull the rather substantial dents out and make it look like it pretty much never happened so kudos for that. The above concerns are fairly minor given the overall job that had to be done.
Likely to Recommend - 4.5/5.0 -
Overall they did a really good job with pulling out the rather substantial dents in the car and you wouldn't even know the dents were there. The color matching on the paint appears to be very good from what I can tell.
Repair Quality - 4.5/5.0 -
There are a few very minor issues that I have brought to their attention through their survey which I imagine they will address or correct. If they don't I will let my adjuster know.
Customer Service - 4.5/5.0 -
They were very nice but my husband had given them his contact info when he first came in and even though I told them it was my car and to contact me they never seemed to get thst issue fixed and kept sending him the updates and then he would forward them to me. It's a little thing but a tad bit annoying for me.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Staff is super friendly. Repair was delayed a week. Then wasn’t ready when I picked up. Staff handled it well, but had to rearrange my entire day while the problem was fixed, after already paying for an extra week of rental. Need to set expectations and communicate much, much better
Likely to Recommend - 1.5/5.0 -
would not recommend. however not a 1 because I do believe the staff really cared and felt sorry about the delays and my experience. but could not in good faith recommend to someone due to the delays and lack of communication.
Repair Quality - 5.0/5.0 -
quality of the work was excellent
Customer Service - 3.5/5.0 -
Staff was nice and friendly. Communication should be better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service!
My Experience - 5.0/5.0 -
Wonderful experience. Stephen kept me updated throughout the process of repairing my car after it was rear ended. I will certainly use caliber again if needed. I had no hassle or concern throughout the entire process.