Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
Makes a weird sound that when starting in reverse that use to not be there
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
We had some issues with the original case handler, but the manager was wonderful and made up for it!!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Repairs appear to have been satisfactorily completed however when I picked up my vehicle (after notification it was completed and ready to pick up), the exterior of the truck needed considerable cleaning. This included adhesive on the cab of the truck around the rear window you replaced, white dried substance on the tool box, white substance on the top of the tailgate and wet rags left in the bed of the truck. Note that it had rained on and off the day I picked it up.
Customer Service - 4.0/5.0 -
See comments in first survey question.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rocky was awesome! Attentive and very polite!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am BEYOND pleased with the work done on my BMW. In fact, so pleased that I sent a “shout out” onto my upscale neighborhoods private page to tell everyone about your professionalism and everything great. Hopefully this will drive more business to you. Additionally, my main contact, (I’m awful with remembering names) but I think it’s Cheryl, is such an incredible asset to this company. I’ve watched her with others besides my own experience and she is quality personified. Please recognize her hard work and dedication.
Likely to Recommend - 5.0/5.0 -
I already sent a “shout out” on my neighborhood’s FB page!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
If I could give a “100” rating, I would!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision was upfront and honest about what needed to be fixed on my car. Chelsea handled everything with my insurance and made the process a breeze. They also had my car finished before the original estimated completion date. Thank you!
My Experience - 5.0/5.0 -
Excellent service advisor. Work looks good but I haven’t spent any time looking closely
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Stephen was great to work with! Very informative and made the process completely simple!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and quality of service