Caliber - Franklin - Columbia Ave

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Michele did a great job! She kept me updated on all changes and status updates. I’m very glad we chose Caliber to handle our repairs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

100%

Repair Quality - 5.0/5.0 -

Seems to be good, from what I can see.

Customer Service - 5.0/5.0 -

They are great.

My Experience - 5.0/5.0 -

The repair was done in a timely manner. Good consistency with communication and good details.

My Experience - 5.0/5.0 -

Extremely pleased for the most part. I would have liked an occasional comment during the repair process. A lot of that's on me for not being persistent enough I guess. I didn't want to be a pain but at the same time I wanted to be involved if only to be kept up to date on your progress. All is well though! Thanks a lot!! Mike Miles

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was very well done. I was extremely well satisfied.

Customer Service - 5.0/5.0 -

Customer service was very patient with me and answered all of my questions courteously.

Returned Clean

My Experience - 5.0/5.0 -

The techs at Caliber did a fantastic job putting my car back together. Mechelle was also awesome. She kept me in the loop during all phases of my cars repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’d def recommend

Repair Quality - 5.0/5.0 -

I liked being informed via text about the status of my vehicle.

Customer Service - 5.0/5.0 -

Folks were nice!

My Experience - 5.0/5.0 -

Thank you for another great experience with your company. From the beginning to end. Everything is well explained. The update text messages are accurate and help ease any stress. Awesome work experience 👏!

My Experience - 5.0/5.0 -

They did a great job communicating the progress and finishing the repairs in a timely fashion.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I’m so impressed with Caliber. My repair was great. . They cleaned my car!!! Thank you so much. The clean car did it for me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Informative along the way. Job was done quicker than the original estimated time. The car looked great !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communicative, and done quicker than they estimated.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated that I was kept informed about the progress on the repairs. Kept in communication and I liked that

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

It was finished on time and looked like before the accident

Customer Service - 5.0/5.0 -

I was given status updates every few days and I liked that

Returned Clean

Likely to Recommend - 3.5/5.0 -

It shouldn’t take a month

Repair Quality - 3.5/5.0 -

Took so long

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff and communication was fantastic. Well done! Repairs were done quick and look incredible. All the staff from the front desk, service, estimate team and all were just perfect.

My Experience - 5.0/5.0 -

The repair work was pristine and they kept me up informed about the progress with text messages. Would definitely use again.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Very satisfied with the repair itself but the bumper work seems to have affected a sensor that keeps going off erroneously.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Loved Michelle’s awesome updates. Give her a 10.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

Michelle was awesome with her timely updates.

Customer Service - 5.0/5.0 -

100% satisfied with Michele’s updates.

Returned Clean