Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
We were very happy with our repair at Caliber Collision. Special shout out to service advisor Mechelle Jones. She was so kind and communicative throughout the entire process. She made everything as smooth as possible and we’re so glad we had her as our main point of contact.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everything was great. My only critique (not related to the quality of work or the employees) is please stop with the employee gender affirming training that I overheard. Need to get back to what is right and wrong. Real and false. Common sense, not nonsense. Thanks for a great experience with my car and also for listening to my suggestion. :)
Repair Quality - 5.0/5.0 -
Great work and very fast! Highly recommend!
Customer Service - 5.0/5.0 -
They were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
We are very happy with our repair. Ashley did a great job explaining everything and updating us on completion date.
Likely to Recommend - 5.0/5.0 -
Would definitely recommend!
Repair Quality - 5.0/5.0 -
Fantastic communication the whole way through, and looks just like new.
Customer Service - 5.0/5.0 -
Very thorough communication from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brought in my Lexus is250 for front end repair. Couldn't be more happy with the quality of the repair and parts. Service was top notch. Classy all the way. I will be back
My Experience - 5.0/5.0 -
Everything from start to finish was smooth and well-communicated. Service was completed far before promised completion date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Even when parts they ordered came in broken, Caliber always kept me informed and took care of me. Very nice staff.
Returned Clean
My Experience - 5.0/5.0 -
I appreciate how fast my car was fixed, so I could get back on the road again!
Likely to Recommend - 5.0/5.0 -
I would be very happy to use Caliber Collision in the future!
Repair Quality - 5.0/5.0 -
I was told what was happening, just as it was happening!
Customer Service - 5.0/5.0 -
Every question was answered and my preferences were taken into account!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The consistent communication Kevin prioritized to ensure I was in the loop on my vehicle was top notch. You could tell Kevin was anxious any time he had to deliver news about my completion date being pushed back over and over, but he never left out information or tried to deflect blame on one part of the team. Kevin spoke of the process as though everyone worked together (from him, the repair team(s), the parts dealers, etc.) it just happened that my car was being worked on through the holidays which warranted many off days for team members to be with family, as well as delayed delivery times given the time of year being a typical busy and common time of year for delays. All the way down to time of pick up, Kevin and Mike were very helpful and I am very grateful they were able to get me my car before the snowpocalypse of 2026!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Is anyone ever completely satisfied when their car needs repairs from their own mishandling? lol Caliber was one of the best things about this situation!
Customer Service - 5.0/5.0 -
Kevin, you could tell, worked tirelessly to ensure transparency was upheld through the process. When deciding a shop, Kevin was able to explain and answer all of my in-depth questions or at least direct me to where I could find the answers. Given the timing I dropped my car off for work being at holiday time, the date of completion was moved a couple of times but Kevin always kept me up to date and explained what part of the process they were in each time. While management was brought in near the end- I think because I kept calling- customer service from all parts met expectations and more.
Returned Clean
My Experience - 5.0/5.0 -
The representative that handled our repairs, Mechelle, was fantastic. My car was in the shop for about 2 months and she regularly updated me on the progress of the repairs. I would recommend both Mechelle and the shop on Columbia Ave in Franklin to anyone that was in need of car repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mechelle was our associate at Caliber Collision, and she provided excellent service. She kept us informed through the process. The work done on the car was also excellent. Very satisfied across the board.
Customer Service - 5.0/5.0 -
Mechelle was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was very communicative throughout the entire process. I truly appreciated that.
My Experience - 5.0/5.0 -
We are very satisfied with Caliber collision and would definitely use them again. They kept us in the loop during the repair and were able to answer all of our questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication and repairs went well according to what we agreed.
Likely to Recommend - 5.0/5.0 -
Good experience through the insurance and caliber
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication good understanding and prompt service per the schedule
Returned Clean
My Experience - 5.0/5.0 -
This might possibly be the best experience I've ever had with auto repair. I was updated daily by text or VM; the repair was 2 weeks shorter than predicted; I spent approximately 10 minutes TOTAL at the shop for estimates, drop off, pick up; seamless communication with insurance; VIP service with Enterprise for rental needs. Enterprise picked me up at Caliber, and I returned the car at Caliber. Extremely low impact on my life. Grateful.