Caliber - Franklin - Columbia Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good communication and repairs went well according to what we agreed.
Likely to Recommend - 5.0/5.0 -
Good experience through the insurance and caliber
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication good understanding and prompt service per the schedule
Returned Clean
My Experience - 5.0/5.0 -
This might possibly be the best experience I've ever had with auto repair. I was updated daily by text or VM; the repair was 2 weeks shorter than predicted; I spent approximately 10 minutes TOTAL at the shop for estimates, drop off, pick up; seamless communication with insurance; VIP service with Enterprise for rental needs. Enterprise picked me up at Caliber, and I returned the car at Caliber. Extremely low impact on my life. Grateful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mechelle always does a masterful job of communicating about the progress of repairs. This is the second time we have used Caliber Collision for repairs on a vehicle. The garage does excellent work and Mechelle is outstanding at communicating so we always feel supported and that CC is doing the job as effectively and fast as possible
Likely to Recommend - 5.0/5.0 -
Always great work and service
Repair Quality - 5.0/5.0 -
Calling Collision, led by Mechelle the service person, did their normal first class job of repairing our car. Mechelle does a great job of communication to customers
Customer Service - 5.0/5.0 -
As mentioned in earlier comment, Mechelle is top shelf in communication and efficiency
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with. I definitely would recommend them to anyone.
Customer Service - 5.0/5.0 -
They were great to work with. I definitely would recommend them to anyone.
Likely to Recommend - 4.5/5.0 -
Will recommend.
Repair Quality - 4.5/5.0 -
Very good communication and swift service. Thank you Ashley
Customer Service - 4.5/5.0 -
Great communication and friendly service. Thank you Ashley.
My Experience - 5.0/5.0 -
Kevin was amazing! He communicated very well with updates about my car. He was very informative and helpful throughout the whole process. I am very satisfied with my service at caliber collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work they did on my car was amazing, organized, communicated, and timely.
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful.
My Experience - 5.0/5.0 -
Mechelle was amazing at keeping me informed the entire step of the way. She truly made me feel taken care of and the results of the car are amazing. Makes me feel like I’m driving a brand new car! Highly recommend her and her amazing attention to detail!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing attention to detail!
Customer Service - 5.0/5.0 -
So good. I was informed every step of the way! Communication was so good
Returned Clean
My Experience - 5.0/5.0 -
I was completely satisfied with the repair and the overall experience. The team did an excellent job, was very professional, and kept me well informed throughout the process. Thank you for the great service.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They received my car on Monday, Dec 1 and it’s still an on going issue. I’m still trying to get a problem resolved. The old manager I was dealing with (Dennis) is no longer there and I spoke with the new manager Mike and he promised a phone call from him or the district manager within two days. This was last week. I have documented every issue from the first week they started repairs. I am to the point now of getting an attorney involved because of the non communication, avoiding the issues, customer service, they have broken parts, ordered a new part and now the wrong color. (Interior door handle) I called again today and left a message for the new manager he never called me back and when called again before they closed, they said he had left for the day. Highly disappointed in this location with their professionalism, customer service and communication. I am a manager of a retail store and under no circumstances would I allow the multiple issues and especially the lack of care and follow up as I have experienced.
Customer Service - 0.5/5.0 -
Zero customer service
Returned Clean
My Experience - 5.0/5.0 -
Mechelle took great care of me in my car and any concerns that I had! I was out of town for a portion of time and she kept me updated while I was away and helped me navigate the process in case I was still out of town with my car was completed. My car is back to looking brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mechelle was a great help and got my car taken care of. It looks brand new.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job working with Caliber Collison, I was satisfied with the repairs
Customer Service - 5.0/5.0 -
Kevin was always keeping me at bay regarding my service status
My Experience - 0.0/5.0 -
Will call Monday. Lots of issues.
My Experience - 5.0/5.0 -
Absolutely amazing work done. My jeep feels factory fresh. Caliber collision technicians and staff are certainly top notch.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin is just an amazing professional. He knows his stuff really well and takes pride in his work. It was such a pleasure working with him. I recommend him for the highest company awards.
Customer Service - 5.0/5.0 -
Excellent service.
My Experience - 5.0/5.0 -
You did a fantastic job thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had not heard of your company but am totally impressed with your service