Caliber - Gaithersburg - South

4.7 (1,013reviews)
95%
16001 B Industrial Drive,  Gaithersburg,  MD  20877
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,013)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that repairs left their vehicles looking brand new. The staff is frequently described as professional, friendly, and knowledgeable. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in communication, minor paint and cleanliness concerns upon vehicle return, and instances where repairs required follow-up visits. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... exceptional service from the beginning to the end. The repair was perfect. I strongly recommend the Caliber Collision for any car repair services." Read more
"... CAME TIME FOR PICK UP . AND I WAS EXTREMLY HAPPY, MY CAR WAS SO SHINY SHE LOOKED BRAND NEW!!" Read more
"... the repair process. They are very professional and the workmanship is outstanding. Best in the area." Read more
"... professionally and in a reasonable timeframe. The quality of workmanship was top notch. Car looks like new with no evidence of an accident. Caliber Collision ..." Read more
"Unbelievable service, 5 stars…have an older car with old battery, when the car ..." Read more
"... throughout the entire process was top notch. I was kept up to date on every step of my vehicle's repair and completion status." Read more
"THEY TEXT YOU, AN CALL YOU TO FOLLOW UP AND GIVE YOU INSIGHT OF THE VEHICLE PROCESS, VERY WELL COMMUNICATION"
"Excellent team, great communication and updates throughout the entire process. Very accommodating. The work was professional and ..." Read more
"Repair of a drivable vehicle took a month. Communication was spotty, and at least one employee gave wrong operating hours."
"... to date on progress & delays from the beginning. I did not receive first update until approximately 2+ weeks after car drop off. When I called for an update ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great, excellent job!

Likely to Recommend

I'm actively telling people to stay away from this place.

Repair Quality

Thursday 08/20/26 I get a text that by next day, my car would be ready. The next day Friday 08/21/26 I show up to pick up my car and it wasn't ready when I showed up at 4pm. The shop closes at 5:30 so I had to extend my rental over the weekend because work was not done yet. That same day I get a text at 6:14PM that my car was ready but they were already closed so I couldn't do anything then. Monday 08/24/26 I pickup my car and notice a few things were not right but manager tells me that car is good to drive and that I can still take car. The front bumper clips that attach to the fender were loose and not clipping properly. The manager pops the bumper back in and says its good to go but by the time I get home, the bumper ckips have come off and bumper is not sexured to the fender anymore. Then I notice that a trim piece on the windshield aka "Wiper Cowl" is completely broken and just resting on top of the windshield and fender on the driver side. Manager let me know that he would order the part and that I could stop by once it came in and it would take no time to pop piece back in. 10 days went by and I never got a call back so on Thursday September 3rd I stopped by after work to get an update. I talked to the gentleman at front desk and he along with the manager didn't know what I was talking about, which was very disappointing. I proceeded to walk outside with the manager to show him the bumper issue AGAIN and also point out the "wiper cowl" that was broken and then it hit him... He completely forgot about the piece and never even got a chance to order it. He proceeds to tell me that he will order the piece (Wiper Cowl) and to give him until Tuesday September 8th to get the order in. Once it comes in they will install the part and then take a look at the bumper that is not secured properly to the fender. Fast Forward to today Wednesday September 16th, and I have yet to hear back on when the part will come in so that they FINISH THEIR WORK. That's 13 days since I stopped by and honestly I doubt the manager even ordered the part and most likely forgot yet again. 😅 But they have tried reaching out to collect their balance from the repairs they did. Insurance company mailed me a check for additional work performed behind the initial repair. That additional check for the supplemental work has come in but until the work is fully completed to my satisfaction it will remain in my possession.

Customer Service

Very forgetful on things that have not been completed yet. Forgetting to order pending parts that were broken when car was picked up and insisting on collecting a pending check when work is not completed yet is very unprofessional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

While getting a the run-around from my insurance, Caliber (Ivan and Stephen) was the bright spot in my repair experience. They set good expectations and kept me informed throughout. I would happily use Caliber again if I ever need collision repair services.

Likely to Recommend

Repair Quality

Excellent communication and service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was great. They were so easy to work with and kept me well updated on all the status changes. I would highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was professional and were able to communicate with me about the time frame and scope of repairs. I would recommend Caliber for any repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good service, kept me informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It was an exceptional service from the beginning to the end. The repair was perfect. I strongly recommend the Caliber Collision for any car repair services.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quality of work was excellent. However, the timing, delays, and communication of the repair left a little to be desired.

Repair Quality

Customer Service

Would’ve liked to have been kept up to date on progress & delays from the beginning. I did not receive first update until approximately 2+ weeks after car drop off. When I called for an update during those first couple weeks, I was told I’d get a call back, but did not.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

They were so efficient and courteous Pleasure doing business with them,

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Insurance did not cover all accident dents

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job, clean and professional work

Likely to Recommend

Repair Quality

Repair work completed as requested

Customer Service

Kept us updated

Kept me Informed?

Yes

Ready on Time?

Yes

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