Caliber - Garner
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I recently had my car repaired after an accident and I was really impressed with the service I received. The team kept me informed throughout the process and the final result was great. The experience was painless and the work was top notch and they took good care of me there. Would highly recommend this shop!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very helpful and compassionate during a difficult time for us. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Neat and perfect repair
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Clear communication all the way, I do wish there was early communication about the corners of the bumper would be sticking up but overall they were great. They cleaned the car inside out and made it feel new again
My Experience - 5.0/5.0 -
Very friendly atmosphere and got my repairs done quickly
My Experience - 5.0/5.0 -
My only wish is that it didn’t take as long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am overall very satisfied with the service. Staff were all very pleasant and professional. My only negative would be the length of time the repairs took. I was looking more closely at the car yesterday and I did notice that there was still visible damage on the front bumper. Is there a reason this was not repaired? Thanks for your time.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were the most helpful and made the whole process way easier than I ever imagined, from estimate to drop off and pick up
Likely to Recommend - 5.0/5.0 -
hopefully we don’t need them again but if we do we would go back and recommend them to our friends and family
Repair Quality - 5.0/5.0 -
the people at Caliber garner were very helpful and clear about the process, it was way simpler than I thought and we were able to have a smooth process from the estimate to the drop off and pick up. We are very satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Loved working with the Caliber Garner Team
Repair Quality - 5.0/5.0 -
My vehicle looks just the way it did prior to my accident.
Customer Service - 5.0/5.0 -
Communication was amazing, the Caliber team kept me updated every step along the way.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
As mentioned earlier, the quality of the work done on the car was very good. Despite other concerns, at the end of the day, that is what matters.
Repair Quality - 4.0/5.0 -
Body work was very good, but not perfect. There still is a crease in the front door panel. Paint also was very good but not perfect. The tail light that was removed and reinstalled did not work when I got the car back. Also, there is a small nick in the interior front door panel that was not there prior to the work.
Customer Service - 2.5/5.0 -
Everyone was pleasant and professional when communicating. Communication was not as promised, however. I was told when I left the car that there would be updates (text, email, etc.) during the process. After not hearing anything following nearly two weeks, I had to call to get the status of things. Also, DO NOT TELL ME HOW TO FILL OUT THE SURVEY FOLLOWING THE REPAIRS. That angers me tremendously when it is done. I expect that bullying tactic works on customers most of the time, but it will not with me. And to provide an actual document showing the answers you want borders on criminal.
Returned Clean
My Experience - 0.0/5.0 -
My driver side door have some scratches It’s not fixed yet
My Experience - 5.0/5.0 -
Excellent job. Friendly and helpful.