Caliber - Garner
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a couple of items that need their attention shortly after picking up vehicle. They were quick to respond and resolved all items.
Customer Service - 5.0/5.0 -
The front office staff was very efficient. No contact beyond that point.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Paint of the repaired door does not match the rest of the truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Will recommend your company.
My Experience - 5.0/5.0 -
Great customer service. I can appreciate a place that takes pride in their repairs and will keep you updated through the entirety of the repair journey.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
When I originally arrived, the computer was down so I was unable to be seen. The manager I spoke with was always very professional, took his time to explain things. However, texts were not helpful as they were incorrect and I had to call to get updates vs. hearing upfront if there were delays. This did change at the end when I asked to be contacted if the dates changed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Caliber is not trust worthy and should be held accountable. I was told to drop off the rental at Caliber by Enterprise and they would pick it up. I dropped off my undamaged rental, locked the doors and gave the keys to Caliber. I received a call a day later from Enterprise to find out damages was done to the car and I am responsible. Caliber nor Enterprise is acceptable any responsible when both companies agreed to leave the rental with Caliber. Unfair and deceptive.
Repair Quality - 0.5/5.0 -
I returned the rental car once my car was finished on Monday 2/09. I parked (backed in) the rental in the second park beside a big monster truck with no damages. The damages was on the driver side back door. I just opened the door to remove my belongs with absolutely no damages. I called Enterprise to let them know my car was ready for pickup in 1 hour. I was told to leave the rental with Caliber and they would pick it up. I picked up my car and asked Caliber employee what to do with the rental car and I was told to give them the key and they will let Enterprise know the car was with them. I left the rental (car and keys) at Caliber location. I received a phone call on Tuesday from Enterprise a day later saying the car was damaged. I advised Enterprise when I left the car per the instructions from both Enterprise and Caliber no damages was done to the car so I am not liable for damages on the car after i dropped it off at Caliber. Enterprise allowed the car to stay overnight on Caliber lot but called me to report damages. I called Caliber and was told I am responsible for the car even though it was left in their possession and they had the keys. I know no damage was done to the car when I left it on Monday. Both Enterprise and Caliber should be held liable for the damages as the car was left undamaged in their possession. It appears both companies have an agreement that rentals can be picked up and dropped off at Caliber but yet I am the only one sent a bill for the damages. This is totally unfair to the client. Once the keys and car was left with Caliber I had no control of the vehicle. Someone at Enterprise or Caliber know what happened to the rental to cause the damages but now lying about it. I asked for a picture of the damages and was sent the picture showing the damages on the driver side on Tuesday and all Enterprise employee was concerned with was my insurance policy number not that I did not damaged the car. I asked if they spoke to Caliber about the damages and was told they would. I am stuck paying for damages I did not do. Unfair justice. Caliber and Enterprise should be liable for any damages to the vehicle once left in their possession. Caliber is hiding behind a waiver. According to Caliber employee I signed a waiver stating they are not libile for the car being left on their lot. I was under the assumption all paperwork I signed with Caliber was about my car being left at Caliber. It is my fault for not reading all the Terms and Conditions and trusting two large companies to be honest about what happened. Both companies are admitting to no wrong doing yet the car was left on Caliber lot undamaged. I am disappointed I am left holding the bill.
Customer Service - 0.5/5.0 -
Unjust and unfair as I left a rental in their possession undamaged and now I am sent a bill for damages that I did not do. Caliber is saying they are not responsible for any damages to the rental left on their lot yet Caliber accepted the rental and keys on behalf of Enterprise.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful experience beginning to end
Customer Service - 5.0/5.0 -
Sharon is the best
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people at caliber collision were amazing! They did a superb job on my car and they were friendly and honest. I recommend them highly. !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Didn’t receive our front license plate back, husband called and no return call. Driving down road within 24 hours of receiving car back and piece of molding came off around windshield driving down road.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rachel, Ed, Brett, and Brian were great to work with. I will be coming back to this facility if repairs are needed in the future. Thank you for helping me and getting me back on the road!