Caliber - Gilbert - S Douglas Dr

4.8 (3,272reviews)
96%
2190 South Douglas Dr,  Chandler,  AZ  85286
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,272)

Customers say
Overall Customer Satisfaction
Customers consistently praised the exceptional quality of repairs, with many noting their vehicles looked brand new or better than before the accident. The repair team demonstrated outstanding attention to detail, achieving flawless paint matches and precise bodywork. Communication was a standout strength, with customers appreciating frequent text and phone updates that kept them informed throughout the process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, inconsistent detailing at pickup, and rare instances where follow-up communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... were professional, empathetic, and communicative. From the front desk to the service advisors, everyone made me feel like my Sienna was a priority. They turned a stressful situation into a seamless ..." Read more
"Some of the best customer service I have experienced in a long time. And they got my car done about 5 days ahead of time. ..." Read more
"Good first impression when entering but the quality of work and service exceeded expectations."
"The people and service are truly OUTSTANDING. PROFESSIONAL & CLASS PERSONIFIED."
"... customer service I have experienced in a long time. And they got my car done about 5 days ahead of time. Thank you, Caliber team!" Read more
"I dropped my car off on a Monday and had it back on Wednesday!! Incredibly fast!!"
"... ahead of schedule. I was prepared to wait longer, but the crew at the Chandler location worked efficiently and got me back on the road sooner than promised. 1010 for speed and reliability" Read more
"Two days early. Complete date was moved twice because of parts arriving damaged. Third time's the charm. Was supposed to be done ..." Read more
"... work as they said my car would be ready at 4:45. I sat there until 6pm because it was not done and I have never had my car worked on where they ..." Read more
"The level of communication was OFF THE CHARTS."
"... always knew exactly what stage my Sienna was in. I never had to call them once for an update!" Read more
"Gold standard of service communication was impeccable keeping me updated on the progress of the project impeccable work turned out flawless ..." Read more
"Yes kept me informed but it was a day by day kept pushing it out"

Likely to Recommend

Repair Quality

Work was done very well and faster than I expected. Paul kept me updated the whole way.

Customer Service

Paul was great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Amazing customer service and quality of work.

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly people and did a great job on the repairs

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Stephen Sepulveda was awesome. Knowledgeable, trustworthy, and very honest. He answered any questions and kept us up-to-date on what was going on with our vehicle. I would totally recommend your company to anyone. I was very impressed with all the service. The lady at the front desk was very nice as well. Thank you for doing such a great job, and if I ever need your services, I will definitely be back.

My Experience

Steve and ruby were awesome. Staff was awesome!!

My Experience

My Experience

Everyone and the service was perfect.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steven did a great job with communication and being very clear and honest about repairs and an estimate of how long it would take. He also walked myself and my daughter through the process so we understood. Steven did a wonderful job fixing the car and it looks like new. Everything was done in a timely manner and we were communicated with every step of the way.

My Experience

Excellent daily updates on status of repair. Car looks great. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing! Everything looks like new again and they even detailed the outside of the truck!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience, appreciate Paul and teams work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me update with the texts. Love the connection between enterprise and caliber

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’m waiting for a call back from them they had my truck for a month put a new door on and it doesn’t work and the speaker is blown in the new door.

Kept me Informed?

No

Ready on Time?

Yes

My Experience

I was surprised to see the truck dusty. The woman who did the checkout nicely wipe down the headlamp and a little around the metal has a headlamp had a water spot on it, but then I saw that the rest of the truck was quite dusty. I would’ve thought you guys wipe it down or do a quick wash when you’re done so it doesn’t have dust residue all over it so now the hood of the truck is halfway wiped or perhaps a third of the way wiped clean but 2/3 of it looking dirty. So now I need to go wash it. I was a little surprised to see that. Further, the hood was misaligned on pick up and the new left. Front fender was bent out a little bit. The Shop quickly addressed those two items once I pointed them out within about 10 minutes, but that tells me the quality control is perhaps not what it should be.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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