Caliber - Gilbert - S Douglas Dr
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Was very satisfied with the work done
Repair Quality - 5.0/5.0 -
The front desk and the service advisor treated me with respect from the beginning to the end.
Customer Service - 5.0/5.0 -
They answered all my questions
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I really appreciated the fact they took time to let me know what was going on with my car each time they were doing something!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job and Stephen was extremely professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job it just took around 3 weeks to get done great job thanks guys . Thanks Eddie Iod job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Stephen Sepulveda is super customer oriented, responsive and helpful. The repair is fast despite the waiting time for parts. Front seat Julie is very friendly. Overall I am happy with their service. Would recommend to anyone need car repair.
Repair Quality - 5.0/5.0 -
Stephen Sepulveda is super customer oriented, responsive and helpful. The repair is fast despite the waiting time for parts. Front seat Julie is very friendly. Overall I am happy with their service. Would recommend to anyone need car repair.
Customer Service - 5.0/5.0 -
Stephen Sepulveda is super customer oriented, responsive and helpful. The repair is fast despite the waiting time for parts. Front seat Julie is very friendly. Overall I am happy with their service. Would recommend to anyone need car repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a great seamless experience with Caliber. Straight from assignment, Eddie kept me updated with periodic progress and was very helpful to answer any questions/clarifying things.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Poor communication. Additional issues or problems were encountered and not relayed. Multiple phone calls were placed and no return phone calls after message was left as to why the delay.
Customer Service - 2.0/5.0 -
Same issue stated poor communication
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Fender did not lineup correctly with bumper. I was also very surprised to find that part of the bumper were not replaced even though the entire front bumper was ripped off. There are marks on the reused parts but I’m sure it came from the accident but yet they weren’t replaced. Overall not very happy with the quality of the repair. In addition there are scratches and marks on the hood that I’m sure are from the accident but they were not repaired or replaced.
Customer Service - 2.5/5.0 -
I understand this is a difficult environment but we had a minor accident that took over four months to get the car back and we still don’t have all of the parts. The auto insurance industry and collision centers need to do a much better job of servicing the customer. They better figure it out quickly are there going to be a lot of people very unhappy with both. One thing caliber has control over was communication with the customer which was extremely poor. I called many times and left messages and never received a call back and had to become extremely upset several times to talk to anyone.
Likely to Recommend - 5.0/5.0 -
I’ll be bringing my car in for any work needed
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looked great and the customer service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Travis (I think), was great to deal with and gave me updates frequently
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer and a quality repair, thanks Matt and Steven!