Caliber - Gilbert - S Douglas Dr
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great customer service. Rep followed up with me throughout the week which was a refreshing change of pace. Everything came out perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Terry was wonderful and understood that I travel with work and I was leaving the are in 6 weeks and worked hard to get my pickup in and done before I left. They kept me updated on the progress and my pickup looked great when I got it back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks so much to Matt Zema
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great!
Customer Service - 5.0/5.0 -
Everyone was friendly and pleasant to work with.
Returned Clean
My Experience - 5.0/5.0 -
Top notch and very friendly place
Likely to Recommend - 5.0/5.0 -
Already recommended
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
To clarify, in the end I was very satisfied. The beginning was incredibly difficult but Steve took care of once we finally got started. Had I had Steve from the start, would be a 10 start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone I met or dealt with at Caliber Collision was helpful, courteous and professional. The work completed on my Truck was GREAT and was completed approximately (a little early actually) in time frame explained by the Service Tech. Thank you for repairing my Truck.
Likely to Recommend - 1.5/5.0 -
For this specific location, I will discourage anyone from using it, but due to my first experience I would be neutral for other locations
Repair Quality - 1.5/5.0 -
My vehicle was acknowledged at the shop on December 21 and it was ready for pick up on February 28. I documented all communication carefully, but the general impression was “1, 2, 3…not it!” I found the only way to get a response was to drive over in person to confirm my vehicle hadn’t been overlooked. When I actually connected with my service advisor in person I felt relief that it hadn’t completely been overlooked or neglected. After driving it for a few days the works seems to have been completed correctly. I had first gone to the wrong Caliber shop, where the people were friendly, helpful, and went out of their way to help me locate the caliber shop where my vehicle had been towed. So I’m giving benefit of the doubt that it was the specific location and not Caliber the organization. I am patient and reasonable. Shortages due to Covid and people quitting is understandable, but It’s not a good feeling seeing the cost of the rental add up each day. Month after month, and feel like you’ve lost your place in line and priority and loose confidence in the quality of the repairs.
Customer Service - 1.5/5.0 -
An example: when picking up my vehicle I was afraid that the bolts to attach it would be missing. I mentioned this and he found two bolts. I hesitated, but decided to ask for two more so it wouldn’t rattle. But he said he couldn’t find anymore and I can pick some up for ten cents. So after two and a half months of waiting that was my final impression.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done well
Customer Service - 5.0/5.0 -
Steve was great kept us in the loop on what was going on
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Lack of communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience