Caliber - Groveport

4.8 (751reviews)
97%
4085 Hamilton Square Blvd,  Groveport,  OH  43125

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (751)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for exceptional customer service, professionalism, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness was also highlighted positively, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement, including inconsistent proactive communication near completion deadlines, occasional unresolved mechanical issues upon return, and isolated concerns about cleanliness. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... done great work for us, this time and in the past. The staff is fantastic and the work is top notch!" Read more
"Best place Ive ever experience. Truly, an establishment of integrity, kindness, understanding, and going out to bat for you."
"They were kind , courteous and knowledgeable. They did a great job on my car repair!"
"They were amazing and so kind."
"Process was quick and easy. Staff was very friendly and knowledgeable and the repair was perfect"
"... needed the vehicle for a trip only two weeks later. Vehicle was completed in about a week!" Read more
"... my GOSH......You have no clue how satified I am. A job you said may take up to 2 week's took 3 day's and looks amazing. Thank you, thank you and thank ..." Read more
"... out. However, to my excitement and thankfulness, received my car back win seven business days!!!" Read more
"not only done well but unbelievably fast"
"1 week earlier than projected! ☺️"
"... to figure out how close the car was to being done. More updates when delays were expected would have been nice. I just wanted to be kept in the loop especially since ..." Read more
"Did not receive regular updates via call or txt. However when I called the service was perfect. Friendly, ..." Read more
"Their communication is outstanding"
"The communication was outstanding and the friendliness of the staff was great."
"Poor communication"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Trent was very helpful, always keeping me updated about the progress of my car. Everyone seemed kind and helpful.

My Experience

Trent was very professional helpful and can't forget about the people who work on my car will definitely tell people about this location. Just received my car back today. Trent reassured me if I have any problems please don't hesitate to call him

My Experience

Thank you once again. Great communication throughout. Appreciate Chris accommodating us for a Friday evening pick up.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Trent was extremely helpful. He kept me updated on the repairs. Really nice man and extremely relatable. Made the whole experience easy and seemless.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Trent kept me up-to-date and was very easy to talk to. Good representative of the company.

Likely to Recommend

Repair Quality

Customer Service

Very polite and helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You guys are the best and I really appreciate that.

Customer Service

Returned Clean

My Experience

Chris kept me updated and everyone there was extremely nice.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was awesome and Thanks again!

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had a great experience with Caliber Collision from start to finish. The entire team was professional, friendly, and very helpful throughout the repair process. They kept me informed, answered all of my questions, and made what could have been a stressful situation feel easy and comfortable. My vehicle was repaired beautifully, and I’m extremely happy with the quality of the work. I truly appreciate the care and attention to detail that the team put into everything. I would definitely recommend Caliber Collision to anyone in need of repairs. Excellent customer service and an overall great experience!

My Experience

Staff was helpful with navigating issues with the insurance and the car rental. They kept me updated on the repairs and finished earlier than I expected.

My Experience

Great job to the team especially to Chris. I really liked how he kept us up to date on how the repair was coming along. Even though he is busy, just taking a minute here and there to provide an update is great customer service. If needing any auto damage repair, definitely will be back.

Likely to Recommend

Repair Quality

Very good customer service, communication, and repairs done looked as though my truck came straight from the factory. Very appreciative on everything they did.

Customer Service

Returned Clean

My Experience

Customer service was great. And vehicle was repaired super fast. Overall service was superb

Likely to Recommend

Repair Quality

Customer Service

My Experience

Vehicle interior was left filthy with dust from the repair. It was evident that the shop did not take any measures to protect the interior or at least make an attempt to clean up the interior to the condition that it came to the shop with. We have to take the vehicle to professional detailing to get all the dust off the inside of vehicle. Very disappointed!