Caliber - Houston - Morton Ranch

4.8 (2,813reviews)
99%
3221 Peek Rd.,  Katy,  TX  77449
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,813)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repaired vehicles looked brand new and damage was virtually undetectable. The repair team demonstrated exceptional workmanship, with numerous customers highlighting flawless paint matching and seamless repairs. Communication was a standout strength, as customers appreciated frequent text, email, and phone updates throughout the repair process, eliminating the need to call for status checks. Timeliness was another highlight, with many vehicles completed ahead of schedule. A few customers noted areas for improvement, including occasional unclear end-stage communication, minor finishing oversights such as loose panels or missing emblems, and in isolated cases, delays beyond initial estimates without proactive notification. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... staff member is super pleasant and knowledgeable. My vehicle looks fantastic actually better than it looks prior to any damages." Read more
"... so courteous and helpful at drop off and pickup. The work on my car was exceptional. Looks better than it did before the accident. I hope to not have to ..." Read more
"... vehicle was at was superior in customer service and techs were artists." Read more
"My car looks like new again. It looks like it was never damage. The repair was as well. It only took a week for them ..." Read more
"The truck looks as if nothing happened. We are so pleased with the effort and dedication from Caliber Collision"
"Car was ready sooner than expected and repairs look excellent."
"... was double the quote without any notification. 3-Completion took 4 days longer than initially advised." Read more
"Originally two weeks but got it done three days early."
"... service and support from beginning to end. They were communicative throughout my repair and even finished earlier. Highly recommend!" Read more
"The service at the shop has been excellent. The repair and delivery of the car were completed much faster than expected, and Im very satisfied with the work ..." Read more
"... process was seamless. Everyone was so kind and helpful, I was kept informed nearly daily with text updates and pickup was just as quick and easy. I am recommending ..." Read more
"Exceptional. There was not a single moment where any communication was lost or I wasnt informed about anything. If I could give ..." Read more
"... No status up date on tracker as being completed. Pick up and communication was a disaster." Read more
"I was kept up to date on my service via text. I really appreciated all the communication."
"... my expectations in getting my car repaired. They kept me updated every step of the way & even got my car done early!!" Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was incredible! Thank you guys for making me feel like my situation was so important to you!

My Experience

Outstanding customer service and communication. Very happy with quality of the repair and the short period of time to complete it. Relationship with Enterprise and ease of getting and returning rental car was another big highlight.

My Experience

Kiah was great about keeping me informed with the delays from Toyota and the locksmith She’s got a beautiful smile as always pleasant. All the stuff was amazing.!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

The team at Caliber had my car completely ready to go and clean on the day they said it would be done. That girl Kiah though was absolutely AMAZING! So nice and friendly. I loved the communication she provided with updates and always answering when I called. Highly recommend caliber collision, if anyone goes there ask for Kiah!

My Experience

Best service with the staff. Thanks for the satisfaction and great service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Tech did not put the wheel lugs back on the repaired wheel.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

The customer service personnel is outstanding and will work to make things right. They are professional, friendly and received me well.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Perfect experience great work will come back again

My Experience

I felt welcomed and my business appreciated by staff. Repair is flawless.

My Experience

My Experience

I really appreciate how Kiah and Kelly took care of me. If I needed anything they were there to help me in anyway they could. I also appreciate that Kiah dealt with the insurance person that was a blessing! I will always speak highly of Caliber Collision and their staff. Thank you

Likely to Recommend

Repair Quality

My experience was great! Kiah Green and Kelly helped me out tremendously! I really appreciate Kiah dealing with the insurance person! I will always recommend Caliber!

Customer Service

Staff wonderful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much you guys did a great job with my back bumper. Also great customer service!

Likely to Recommend

Repair Quality

My bumper looks super clean and new!!

Customer Service

Ms Kaiah is an angel

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I walked in for my initial consultation, Kiah greeted me like we were friends. We chatted a little bit and then she took some photos and said she would give me a quote. I had one within 24 hours and felt very confident that this was the right choice. The email updates were really nice. Even if it was nothing new, just knowing my car was still being worked on felt reassuring. The job was done one week sooner than the initial estimate date & 200 less than the quote. Kiah was an absolute treasure to work with. & we would definitely recommend your services to anyone in need.

My Experience

From car drop off to return, Kiah made the entire process smooth. I was kept abreast of all stages of repair. Being a disabled senior, I was treated with the utmost respect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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