Caliber - Houston - South Loop

4.9 (4,262reviews)
98%
3575 S Loop W Fwy,  Houston,  TX  77025
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,262)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. Frequent updates via text and phone were widely appreciated, making the repair process feel seamless and stress-free. Customers also noted thoughtful extras such as vacuuming and washing vehicles before return. A few customers mentioned minor concerns, including paint quality issues, misalignment of parts, and electrical problems post-repair, as areas noted directly from their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Everyone was so kind and went above and beyond, including cleaning my car out with a vaccum which was totally unexpected."
"... to people interaction was fine. The service as in the quality of repair workmanship was unsatisfactory." Read more
"Staff gave excellent service. Courteous and professional."
"It was a minor problem but Caliber handled it quickly and professionally."
"... fantastic job of fixing my car after an accident. They went above and beyond to do the job just perfectly." Read more
"Ready much sooner than expected which was great."
"Yes, it was done nearly 10 days ahead of the original schedule"
"It was ready a week in a half earlier than expected."
"Mainly due to length of repair. Several weeks passed before new parts were ordered from dealer"
"It was ready early, but I wish they would have kept it the full time and actually done the work right the first time. ..." Read more
"Really great communication both via text and phone about the status, decisions to be made, and any delays. Clear explanations ..." Read more
"Explained everything in detail, texted every day with updates and which stage the repairs were."
"Loved how you all kept me updated via text and I was able to communicate with you in a timely manner via text as well."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris is absolutely wonderful. Kept me informed and updated everyday my vehicle was being repaired. Wonderful experience and great customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was a pleasure to work with, very responsive to all of my questions and concerns!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer. Everything that he told me he did it. He kept me updated on the work. He was very pleasant person.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent all the way around.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Though we felt it took a long time, Chris was very communicative.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied except for one thing. I kept getting calls directing me to make my appointment. This was while my vehicle was in being worked on. I do not think this was the fault of anyone at the local Caliber Collision. They were all great. I suspect this was a glitch in the corporate software.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the quick repairs and thorough attention to detail to ensure my vehicle came back to me in pristine condition, allowing me to forget I was ever in an accident at all

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work done on the vehicle repair & great communication from Arturo & staff. Work was also done in a timely manner. Thank you so much !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was excellent! Everyone at Caliber was kind and professional. I really appreciated the frequency of communication about the progress as well. Being able to leave our rental at Caliber once the work was complete was an added bonus.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated Arturo's service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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