Caliber - Houston - South Loop
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Christopher Flores was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job! My car is as good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Arturo and Chris were both very kind and accommodating. Despite the delays due to parts and no -show on the designated day by the electrical technician, Arturo kept me updated and informed of the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Arturo did a great job keeping me updated
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You have changed my opinion of auto repair services.
Repair Quality - 5.0/5.0 -
I would like you to contact and compliment everyone I had contact with during my interaction. You have fundamentally changed the auto - body shop - repair industry. The technology kept me informed but your people were incredible.
Customer Service - 5.0/5.0 -
I would like to point out the intake woman at the 1515 South Loop site. I dont recall her name, but she was very helpful and courteous. I also want to call out ARTURO at the 3575 South Loop location. They were both informative, polite, and responsive. When i picked up my car i could see Arturo's pride in this job. I hope you will let him know how much I appreciated his help.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had to reschedule multiple times and they were very accommodating.
Customer Service - 5.0/5.0 -
Had to bring my car back for what turned out to be an unrelated issue and Arturo was super helpful
Returned Clean
My Experience - 5.0/5.0 -
I like the whole experience it was one of the best experiences I’ve had when it comes to repairing a car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was amazing service
Customer Service - 5.0/5.0 -
I was informed for every step
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
A new 2025 vehicle should have recieved new OEM replacement parts, not painted over repairs. I recieved a temporary solution that is already failing. This shotty "repair process" has caused further damage to the vehicle deviating from the original claim. The interior of the vehicle was painted on inappropriate surfaces (like automotive paint applied to sealed leather and injection molded parts), with improper surface preparation resulting in adhesion issues evident of bad technique. Textures were poorly mimicked and do not match the original condition in quality, sheen and touch that the SE (special edition) car was originally purchased in. The interior is rough and peeling to the touch and has the texture of a rough overspray. The customer was not prioritized and the work to be completed was not properly communicated to or authorized by the customer. Originally Caliber Collision tried to get away with it by either denying seeing the difference in quality or blame their 3rd party vendor when questioned. This is not an acceptable repair in quality or lifespan and further demonstrates a conflict of interest between caliber priortizing their partnership with progressive over the client, in order to cut cost on corners.
Customer Service - 1.0/5.0 -
I was not properly communicated to and intentionally kept out of the loop of Arturos decision making plans. Explanation of what "repair" meant, was withheld and Arturo refused to clarify what decisions could/would/should be made and said he would get back to me before beginning work. On our first meeting we had discussed that I was to receive an itemized list with timelines for OEM parts since I was not renting a vehicle in the interim in order to prioritize only the necessary repairs. It was clearly communicated in our meeting that a new 2025 vehicle should get new 2025 OEM parts and that my interior would match in original quality and interior condition to the rest of the vehicle. I never received anything before the first email said my car was already in paint and almost done. The situationship is currently outstanding.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so nice and helpful, willing to go the extra mile!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My advisor Arturo Z. was very communicative throughout the whole process and kept me updated everyday. He responded to me in a reasonable amount of time for every question I asked and got my car done earlier than estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My advisor, Arturo, was very communicative throughout the whole process and even updated me everyday on the progress of the repair. I was also able to get my car out earlier than the estimated time. Very pleased and will probably go to Caliber Collision for my repairs if needed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car ready earlier than expected. Good job! Kept me regularly updated on progress which is always good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overly satisfied
Customer Service - 5.0/5.0 -
This is the second time I’ve had to take my car here to get repairs done. Communication is top tier, Arturo text me throughout my repair process and to top it off I couldn’t get there by the close of business on Friday and they’re closed on Saturdays, but he went the extra mile and come in at 730 on Saturday morning so I can pick up my car . Talk about great customer service .
My Experience - 5.0/5.0 -
Arturo is wonderful. Explained everything up front and kept me informed from start to finish. Everything was as promised. He answers his phone and was very punctual each time I met with him. Super nice guy and a real asset to your team. I highly recommend Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So nice to walk in to a business where the receptionist greets you, is friendly and efficient and isn’t distracted by cell phone or conversations with coworkers. Im sorry I don’t recall her name. Arturo was also friendly and knowledgeable. Never kept me waiting and answered all my questions. Great experience from start to finish.