Caliber - Imperial
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karen was amazing and very helpful. Phil was kind and informative
Returned Clean
My Experience - 5.0/5.0 -
The staff is amazing and attentive. This will be my forever shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was very professional and friendly. Communication on progress was appreciated. Very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and communication was good. There was a minor issue after completion, but Caliber rectified it immediately. Would definitely recommend.
Customer Service - 5.0/5.0 -
Great service- appreciated the daily updates.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caryn & Phil at the Arnold location were wonderful to work with and kept me informed throughout the entire process
Customer Service - 5.0/5.0 -
Caryn & Phil at the Arnold location were wonderful to work with and kept me informed throughout the entire process
My Experience - 5.0/5.0 -
From the moment I was put in touch with caliber through my insurance they were amazing. Scheduling my appointment was super easy. Showing up to my appointment even with 2 toddlers in tow was seamless and the woman at the front desk was so patient and kind. The work was done quickly and we got my car back in a timely manner. They also communicated with me the entire time. Overall great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber repaired major hail damage on my Chevy Silverado and done an amazing job. My occupation requires having a good eye for detail so not much gets passed me. Paint is perfect, gaps are all set perfectly and Phil was awesome to work with. He gave me updates every couple of days and done exactly what he said they would do. Unfortunately these days that is pretty rare, save yourself the headache and go see the good people at Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly. Great communication. Quality work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Amazing work great service and quick
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff who kept me informed at every step!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and efficient service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Before dropping off my car the communication was great. Once I dropped my car off there is was little to no communication until I called to inquire. There was then email communication when it appeared that there was no wheel lock key. I told the tech several times where it was located in the car. He stated it was not there and that I should look at paying 130 to extract the locks in order to repair damage. When I got my car back the key was exactly where I told the tech it was. But yet he stated several times it was not there. The paint job was well done align with the installation of the bumper. My windows are SO smudged with some residue that the smears impede my ability to see until I cleaned them.
Customer Service - 1.5/5.0 -
There was little to no communication until I reached out to them. They said that there would be updates Tuesday and Thursdays. That didn’t happen.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work completed on time.
Customer Service - 4.5/5.0 -
Caliber under committed to the timeline we had to adhere to but ultimately met the deadline. Much appreciated.