Caliber - Imperial
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0 -
I think any parts needed could have been ordered & have me bring car back when parts were available. Car was drivable.
Repair Quality - 5.0/5.0 -
Work seems to be very good. I was not satigied with the 30 days it took to get repair completed. Not a major repair. Worker shortage. Told it would be ready several times & then kept extending time frame.
Customer Service - 4.0/5.0 -
Very nice to deal with but as I stated earlier not timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The paint is all messed up and you can see where they overspray it and it’s running on the left fender and there is some kind of defect in the paint on the bumper that they painted two different pieces so that will have to be addressed and I’m sick and tired of having to takeoff work when they keep missing all of this stuff
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
A 9, only because it took longer than expected to get my car back. And I do understand it was an unexpected change of events. Great service and sweet employees. Appreciate all the updates they did with me to keep me well informed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything from start to finish was great! Would highly recommend. I’ve had a few people that see my car regularly tell me the work done looks great.
Customer Service - 5.0/5.0 -
Very thorough, caring and personable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice work. Looks good as new.
Customer Service - 5.0/5.0 -
Everyone I spoke to was helpful. Answered all my questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work, friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks good, they did a great job, inside and out.
Customer Service - 5.0/5.0 -
Looks like they did a great job!
Likely to Recommend - 2.0/5.0 -
Car was ready when promised, but I had to return the vehicle multiple times to fix issues that should have been caught prior to returning the vehicle.
Repair Quality - 1.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the communication and follow-up during my repair. The car appears to be fully fixed. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. Work was done in a timely manor . All staff was very professional and respectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with the service, quality of work, time frame, and communication.
My Experience - 5.0/5.0 -
Five star service. Thank you my car looks brand new:)
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Body work and paint were completed before mechanical repairs were completed. Body work/paint was done prior to knowing whether the car was totaled due to mechanical damage. I feel that this was done completely backwards and that it resulted in my car repair taking much longer than it should have. It took over a month to get my car back which is not acceptable. It took longer to get my car back than my rental benefit lasted, which is not acceptable. I will say that the Caliber employees I interacted with were very friendly, and I appreciate their friendliness despite working for a company that does things completely backwards.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was done before scheduled date. Staff we're very nice and helpful and friendly.