Caliber - Imperial
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Looks great ty
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kory and Sarah at the imperial location were pleasant, friendly, and communicative through the whole repair process.
My Experience - 5.0/5.0 -
The online text message updates are very helpful for knowing the completion. All the dents and the many deep scrapes were completely repaired. The paint looks like new again. Kory and Sara were very helpful. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job!
Customer Service - 5.0/5.0 -
The best customer service I’ve ever had!
Returned Clean
My Experience - 5.0/5.0 -
Great customer service!! It was a seamless experience and completely understood every step along the way!
My Experience - 5.0/5.0 -
The team at at caliber were professional and very polite. They made sure I understood everything that was going to take place and if I gmhad any questions they were happy to answer them. Thank you all so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The team at caliber collision was great. Friendly and curious. They explained everything and answered any questions I had
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Once again, 0 is a better option.
Repair Quality - 0.5/5.0 -
0- Extremely dissatisfied is a better option. A brief synopsis as follows below. To know more detail, please call me @ 314-456-4712 1- I was never called about my car originally 2- When I did call. I was told it was “almost done & just needed a headlight.” When questioned about the headlight, I was assured it was correct. 3- When I called on the “completion date” I was informed I previously was told about the wrong car & promised a date of 6/30. 4- Part was damaged. Given new day 7/7 (understand) 5- 7/5 was told because of the holiday my new completion date was 7/12 6- 7/12 I was told end of day and then 7/13 7- 7/13 I was told end of day and then 7/14 8- 7/14 I was told they put power steering fluid in and still wasn’t fixed told the date of 7/17 & that my power steering fluid was low. Took to auto shop. 9- 7/17 I was told 7/18 then called and told it was ready. That the power steering fluid was the issue. 10- picked my car up & looked fine until I got home with a better eye. To find unknown fluid in my transmission and transmission leaking. Dozens of paint issues. 11- took to another auto center who confirmed transmission was over filled, leaking/spill unsure because it was a “disaster” and that the fluid was NOT transmission fluid. Was also informed that a rack & pinion bold was sitting on the subframe. 11- my car is currently not drivable & sitting at another mechanic while waiting on insurance. 12- I’ve had to reschedule multiple appointment because of the the continual lies on completion promised dates. I’ve then occurred unnecessary rental charges and now waiting to get get another rental for who knows how long because it has to go back to Caliber to be repainted for the 4th time. Prior to my car leaving my passion my transmission wasn’t leaking or over filled. I also requested for Jennifer the manager to call me and have yet to hear from her. Satisfied isn’t close to being on my radar at this point.
Customer Service - 0.5/5.0 -
Please see the original comment. 0 is a better option.
My Experience - 5.0/5.0 -
Everything was handled in a very friendly, helpful, and professional manner. I felt that I was taken care of in a very kind and considerate way. I would be happy to recommend Caliber Collision to anyone I know who needs repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was handled in a very professional, courteous, and timely manner. I was updated regularly on the status of the repairs, and the work was completed on time. I would be glad to recommend Caliber Collision to anyone in need of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at the shop was wonderful.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only thing I found wrong was with the window guy my little antenna that was stuck to the window. He never put anything there for it to stay. It falls down every time I hit the brakes or anything but the bodywork looks good night see nothing wrong with it. Good job.
Customer Service - 5.0/5.0 -
Very pleasant people to work with, and they explained everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I like the text updates, it helps so much. Kory did an excellent job explaining everything! Vehicle looks like nothing happened!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great staff, very friendly and helpful.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would have liked a couple more updates while my car was being repaired to have a better understanding of when I'd get it back
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
There are a couple of spots in the clear coat that appear to the untrained eye to be a chemical reaction or impurity under the clear coat. I will be watching these spots to see if they smooth out or eventually chip
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair work was excellent. The O’Fallon shop was booked so they moved the vehicle to Missouri, which caused a week delay.
Customer Service - 4.0/5.0 -
Repair work was excellent. The O’Fallon shop was booked so they moved the vehicle to Missouri, which caused a week delay.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
There was damage thst was not repaired
Customer Service - 2.5/5.0 -
I don’t feel like they provided me the service I deserved and expected
My Experience - 5.0/5.0 -
Very nice and clean work, great place, quality body work