Caliber - Indianapolis - Lawrence
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chad at the Pendleton Pike location provided excellent customer service. He communicated with me often about the status of my car repair. When it was time for me to pick up the car, the office staff waited for my arrival and was very understanding because I was running. Oh! And the repair looks great too!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
My Experience - 0.0/5.0 -
Well to start I am so disappointed in the service this time on Pendleton Pike in Indianapolis! I was told it would be two weeks and I asked Robert could it be done sooner and he said possibly depending on the time frame of getting the parts! Well I didn't feel the need to share that I was going out of town in two weeks as I was going to Iowa! I had to rent a car use Uber which cost me over $400! I am totally disappointed with this service and I am going to share with all my friends and ask them to tell my story to all their friends.the bad service and the extra cost it was to bring my car to your place of service! I really hope in the future you will treat you customers much more transparent! God Bless and I hope you enjoy your money and feel good about how you treated me! I'll be fine that your company didn't even offer me any such reimbursement for the bad calls on the folks in that location. Again just saying I hope and pray I never need this type of service I would never let my insurance company recommend you! Sorry you operate this way! Blessings Tom
Likely to Recommend - 0.5/5.0 -
Robert lied to me
Repair Quality - 4.5/5.0 -
The service stunk! I was told 2 weeks it ended up at like19 days with that said I had to rent a car to drive to Iowa costing me with Uber over $400! So yes Im letting all my friends know that I’d never go to a caliber collision again!
Customer Service - 0.5/5.0 -
The gentleman lied to me said 2 weeks I inquired is it possible less then two weeks possibly depending on if parts get here! I then had to spend over $400 getting a rental car and uber to go to Iowa so you are bad for business out there and as I said I’m letting everyone overly know now I know of this experience! If you can make it right for all the cost I incurred I’ll let all know your a replabio
My Experience - 5.0/5.0 -
I really appreciated the text keeping me informed of the progress. That means alot.
Likely to Recommend - 5.0/5.0 -
I'm very glad that I chose Caliber for the work. Knowledgeable, professional ans skilled
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No complaints- good service and work.
Repair Quality - 4.5/5.0 -
Finished ahead of time, staff polite, helpful, and communicative, quick in and out of office.
Customer Service - 4.5/5.0 -
Good staffing, all staff said hi and were professional. Great communication and were prepared for me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I always have a great experience. Quick and very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lance and the team did great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
WOW!!!!! IT'S 3:45 on a Friday afternoon. Im on my patio finishing up on my emails when my phone rings. It's Caliber with lovely voice that hardens out , Mr. , your car is ready. Short silence and I say WOW I'll be there in a minute. I hang up thinking huummm I can't believe it when they quoted it would be returned next Wednesday and maybe next Friday. By those figures I'm receiving my baby (ride) back 7-9 days earlier, FANTASTIC!!!!! I hope into the rental and take on rushhour traffic, I'm so glad I'm getting my baby back, thinking to myself. 15 minutes later I'm pulling into Caliber's lot. Wow so so shiny 😍 my eyes lock on to her she is so clean and shiny. After signing the papers and my payment, OH I was also able to drop off my rental also. So so quick and efficient I was in and out!!! I b spent more time there going over my baby with the mechanic regarding my repairs then I did on the paper work. I was admiring the work Caliber did all the way down to the detailing. Well done guys, a perfect 10 !!! Thanks, Thomas
Customer Service - 5.0/5.0 -
See above ^ ^ ^ ^
My Experience - 0.0/5.0 -
When I got my car back I found damage to the steering wheel that wasn't there before. I also found a crack on the right side that I can't remember being there, and small red specks on the front left fender that were not their before.
My Experience - 5.0/5.0 -
Never fail the good job that y'all do. Appreciate y'all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Robert was absolutely amazing
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for working on my car it looks great. Thank you for continuously updating me on my car you guys were great on that. When I picked it up it looked wonderful. Thanks for all the hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great with communication
Customer Service - 5.0/5.0 -
Everyone I spoke with was wonderful
My Experience - 5.0/5.0 -
We were notified with updates. Your staff is truly top notch
Likely to Recommend - 5.0/5.0 -
This shop is great
Repair Quality - 5.0/5.0 -
We were kept informed. Each time Robert was very pleasant. Your entire staff is excellent
Customer Service - 5.0/5.0 -
No negative remarks here