Caliber - Indianapolis - Lawrence
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were concerned for my safety when I thought the car was driveable. I didn’t have a ride and they helped me get home.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Getting the occasional update on the progress was appreciated. Repairs were made in a timely manner. Especially during this busy time of the year. Keep up the good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
They broke my side Power mirrors! They were supposed to call me back with a time to return so they could fix them, but they never did. Poor customer service and shoddy workmanship.
Customer Service - 1.0/5.0 -
Rude.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
They did not personally call me when my car was ready like my handler said he would. And I was not properly prepaired when dropping my car off even though I specifcally asked them what I would need to have when I go to drop my car off.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I just think someone scewed up on the tire.
Repair Quality - 3.5/5.0 -
3 days after I picked up the car, I opened the trunk. The new tire that I assume was supposed to be mounted and and balanced was in the trunk. No body said anything about the tire being in the trunk or whether they were suppose to mount it. I think it.was overlooked. Now I have to miss another half day of work, try to figure out if Caliber was suppose to mount the tire or if I have to take it somewhere and have it mounted. That will cost me
Customer Service - 3.0/5.0 -
3 days after I picked up the car, I opened the trunk. The new tire that I assume was supposed to be mounted and and balanced was in the trunk. No body said anything about the tire being in the trunk or whether they were suppose to mount it. I think it.was overlooked. Now I have to miss another half day of work, try to figure out if Caliber was suppose to mount the tire or if I have to take it somewhere and have it mounted. That will cost me more money and time. Now I have contact my insurance company and claim more time and money. I'm frustrated.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It was okay. My son dropped the vehicle off and provided his information and they continued to call me, even after I provided my son's phone number. On the day the vehicle was ready to be picked up tried calling the company all day, no answer.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It's all good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Quality of work seems great. It’s all the other experiences that turned me off to the place.
Repair Quality - 5.0/5.0 -
Repair looks great.
Customer Service - 3.0/5.0 -
Signed up for text alerts, never received text alerts until the car was complete. Shop had our car for 2 weeks before starting the repairs and blamed it on insurance. Was given expected completion dates multiple times and continued to be pushed back. Still waiting on a return call from our “case manager” about some issues now that we have the car back. Was told that she would call in 15 minutes, 3 days ago.