Caliber - Indianapolis - Lawrence
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Muy bien recomendado
Repair Quality - 5.0/5.0 -
Excelente trabajo
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the updates and that my car was done ahead of schedule
My Experience - 5.0/5.0 -
Chris was AMAZING! They went above and beyond for us to fix my Jeep. They got it done so fast and were very kind, considerate, communicative, and fast. I’m so grateful for their service.
My Experience - 5.0/5.0 -
They have always taken great care of me. Their communication was excellent and they got my truck done early. Thank you again so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you guys! So glad to have my truck back and functional!!!
Customer Service - 5.0/5.0 -
Excellent staff!!!
Likely to Recommend - 5.0/5.0 -
I will let everyone know on social media that Caliber treated me right and I am very pleased with the outcome of my vehicle.
Repair Quality - 5.0/5.0 -
I love the communication regarding my vehicle, everyone is so professional and prompt.
Customer Service - 5.0/5.0 -
First it started with the front desk, the ladies were so kind and helpful very knowledgeable about company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After this amazing experience, I will only use Caliber Collision!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great, fast job!!! Very happy!!!
Likely to Recommend - 4.0/5.0 -
Good work, but being able to wash the car in 60 days is not good. I would ask more questions
Repair Quality - 4.0/5.0 -
Can’t wash car for sixty days and not happy about it.
Customer Service - 5.0/5.0 -
Customer service steller!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people great work!!! Did it fast and did quality work!! Thank you guys. Talked to Stewart and he was respectful and understanding and answered all my questions that he could. Great guy great team.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m always very pleased with Caliber and the entire team is very professional, kind and communicative.
My Experience - 5.0/5.0 -
Process was easy and quick, they were so helpful and friendly. Thanks!
My Experience - 0.0/5.0 -
I am beyond disappointed with the service I received here. My truck was in the shop for over a month just to have two tires and rims replaced. While I understand that parts can sometimes be delayed, the level of incompetence and poor communication I experienced was unacceptable. Throughout the process, I received automated emails stating my vehicle was "on track" for the 19th and "nearing completion." However, when I called the day before I was supposed to pick it up, I was told it wasn't ready because they couldn't even find my rims. This happened repeatedly; I was given a new date of the 24th, but when I called that day, no one would even pick up the phone. I finally received an email late that evening stating they had received the wrong rims again and had to re-order. The main issues: Total Delay: I didn’t get my vehicle back until March 30th. Financial Burden: Because the "ready" date kept shifting, I had to repeatedly extend my rental car, which was a significant out-of-pocket expense. Recurring Problem: This isn't the first time this has happened. I had a similar experience when I brought my Prius in previously. It seems there is a major issue with their distributors or their internal ordering process. To be told the wrong parts kept coming in for over four weeks is ridiculous. I shouldn't have to do the legwork to get updates on my own vehicle. I won't be returning, and I strongly suggest the management looks into finding more reliable distributors and fixing their communication gaps.
Likely to Recommend - 2.5/5.0 -
I used to love you guys but the last two times I've used you I have been disappointed in the service
Repair Quality - 2.5/5.0 -
I'm not sure but I feel like I'm getting a noise when I break sounds like a wobble
Customer Service - 2.0/5.0 -
I feel like I was not high on there repair list like I was an afterthought I always had to call to get any information the email was wrong