Caliber - Indianapolis - Westfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
This is the 4th repair, different vehicles, that a have had done at Caliber and I will continue to bring my vehicles here!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My daughter was very pleased with the final door repair.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Made everything easy and less stressful considering the accident was not my fault
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was made easy. Too early to comment on the quality of the work
Customer Service - 5.0/5.0 -
Staff was very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Did not receive any repair based on the estimate
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Very unlikely. Due to me having to wait 4 weeks to get my car back when I was told that it would take 2 weeks max. Didn’t feel very professional the way the situation was handled. This was my first experience with caliber, and left a very sour taste in my mouth. Would likely take my business elsewhere in the future.
Repair Quality - 4.5/5.0 -
Satisfied with repair quality. Took too long to get part and complete job
Customer Service - 3.0/5.0 -
Had to make sure I kept in contact to receive detailed updates. Job took two times as long, and received little compensation for that.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was impressed with the service, communication and over all work, I received from nick and the crew, my car looks beautiful and I will definitely pass along this location specifically, to people who need repairs. Thank you for the amazing work Everyone!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I recieved great service and will recommend this location specifically, thank you to nick and the team
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I called to speak with a staff member and did not receive a call back
My Experience - 5.0/5.0 -
My daughter recommended Caliber Collision to me.The communication and updates were prompt and they made a traumatic experience for me less painful.Everyone treated me with kindness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The lack of communication is the reason why I would not recommend in at this particular branch the general manager is rude. Her name is Rachel.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Repair only was satisfied
Returned Clean
My Experience - 0.0/5.0 -
Although the front left damage was repaired. There was underlying transmission damage that was not addressed resulting in the car being very difficult to be driven or put into drive at all. The work was not a complete job. I was still left with a broken car.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The original pickup date was delayed twice due to wrong ordering of parts resulting in me not being able to retrieve the car until weeks later. In addition the car was released to me with severe transmission issues resulting with it being dangerously to be driven and then once parked, being unable to shift out of park. This made the car unable to move. Knowingly releasing a car in this condition is unacceptable.
Customer Service - 4.0/5.0 -
The customer service was good based on the experience I had communicating with the shop.
Returned Clean
My Experience - 5.0/5.0 -
Easy drop off and pick up. Repairs completed in advance of time projected.
My Experience - 5.0/5.0 -
The whole experience was easy. I was kept up to date and informed along the way. I appreciate all the work and my car looks amazing.